Persolve is a Northridge, California legal recovery and collection firm that focuses on litigation in California courts for owners of debt portfolios. It also collects nationally under the name Account Resolution Associates.
- Type
- Collection law firm
- Also known as
- Persolve, LLC - Legal - Series 2; Account Resolution Associates
- Headquarters
- Northridge, CA
- Collects
- distressed debt portfolios
- Website
- persolve.com
36 debt collection complaints were sent to the Consumer Financial Protection Bureau about Persolve, LLC - Legal - Series 2 from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.
Who Is Persolve?
Persolve describes itself as a "full service legal recovery and collection firm" headquartered in Northridge, California. Its website says it focuses on litigation in California, offers recovery services "for distressed debt portfolios of all types," and handles national collections under the name Account Resolution Associates. The site states that its communications come from a debt collector. The CFPB's complaint database lists the company as "Persolve, LLC - Legal - Series 2," and the website's header identifies it as a limited liability partnership.
The website doesn't publish a street address or phone number for consumers. It offers a consumer contact form instead. Use the phone number and file number printed on your own letter or court papers.
Why Persolve May Be Contacting You
The phrase "distressed debt portfolios" usually means charged-off accounts, often ones that have been sold to debt buyers. Persolve's legal department says it is made up of attorneys, certified paralegals and legal assistants, prepares legal documents in-house, and knows California venue rules. After a judgment, the firm says it uses earnings withholding orders, bank levies, real property liens and debtor examinations.
So a Persolve letter may be a pre-suit demand, a lawsuit or an effort to enforce a judgment. If the account came from a debt buyer, your original lender's name may appear only as the "original creditor." The consumer contact form even includes "I do not know enough about this debt to pay" and "I do not owe this debt" as options.
How to Check a Debt Persolve Says You Owe
For portfolio debts, the paper trail between your lender and the current owner is the main thing to check.
- Read the validation notice. It must name the current owner and itemize the debt from a reference date (15 U.S.C. § 1692g; 12 C.F.R. § 1006.34). Dispute it in writing before the deadline.
- Request the chain of title. Ask for each bill of sale and the account-level record that shows your account in each sale.
- Ask for account records. Request the original agreement or terms, the charge-off statement and the last payment date.
- If you've been sued, respond to the court. A dispute letter doesn't extend a court deadline. See standing in a debt buyer case.
- Check the limitations period. Texas generally gives four years to sue (Tex. Civ. Prac. & Rem. Code § 16.004), and a debt buyer may not sue on time-barred consumer debt (Tex. Fin. Code § 392.307). California and other states differ.
What Persolve Can and Can't Do
A firm whose attorneys regularly collect consumer debts through letters and lawsuits is a debt collector under the FDCPA (Heintz v. Jenkins, 514 U.S. 291 (1995)). That means Persolve:
- Must sue where you live or where you signed the contract (15 U.S.C. § 1692i).
- May not sue or threaten to sue on a time-barred debt (12 C.F.R. § 1006.26(b)).
- May not misrepresent who owns the debt or how much is owed (15 U.S.C. § 1692e(2)(A)).
- May not call more than seven times in seven days about one debt (12 C.F.R. § 1006.14(b)(2)).
We did not find a CFPB enforcement action against Persolve. See whether a collection law firm is a debt collector, or contact our FDCPA attorneys.
We Sue Debt Collectors That Break the FDCPA
Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If Persolve or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.
Free FDCPA Case Review(214) 851-2250
Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.
Sources
- Persolve: home page
- Persolve: Legal Department
- CFPB enforcement actions list (checked all pages)
- CFPB Consumer Complaint Database: Persolve, LLC - Legal - Series 2, debt collection
This profile is general information compiled from public sources, not legal advice, and it does not state or imply that Persolve has violated any law. Company details change; tell us if something here is out of date.