Cavalry Portfolio Services, LLC acquires and manages portfolios of defaulted consumer loans, with related entities such as Cavalry Investments, LLC and Cavalry SPV I, LLC. If Cavalry contacts you, it is usually about a defaulted consumer account it says it bought from the original lender.
- Type
- Debt buyer and servicer
- Also known as
- Cavalry Investments, LLC; Cavalry Portfolio Services, LLC; Cavalry SPV I, LLC; Cavalry SPV II, LLC; Cavalry
- Collects
- non-performing consumer loans
- Phone numbers it lists
- (866) 483-5139, (866) 434-2995
- Website
- cavalryportfolioservices.com
2,208 debt collection complaints were sent to the Consumer Financial Protection Bureau about CAVALRY INVESTMENTS, LLC from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.
Who Is Cavalry?
Cavalry's website says Cavalry Portfolio Services, LLC was founded in 2002 and works in "the acquisition and management of non-performing consumer loan portfolios." The company operates through several related entities. Its California disclosures list separate state license numbers for Cavalry Portfolio Services, LLC, Cavalry SPV I, LLC, Cavalry SPV II, LLC and Cavalry Investments, LLC; the CFPB's complaint database uses the Cavalry Investments name.
Cavalry's disclosures give a written-contact address of 1 American Lane, Suite 220, Greenwich, CT 06831-2200, and phone numbers of (866) 483-5139 and (866) 434-2995. The company says it has Spanish-speaking specialists and identifies its site as a communication from a debt collector.
Why Cavalry May Be Contacting You
Because Cavalry buys defaulted accounts, a letter from it usually means a bank or lender sold your charged-off account, such as a credit card or loan, and a Cavalry entity now claims to own it. The company you hear from may not be the entity that owns the account; a lawsuit petition will name the Cavalry entity that claims ownership. If you have been served, our Cavalry SPV I lawsuit guide explains what to do next.
Cavalry has faced state regulatory actions. According to an FTC summary of state cases, Arizona's Department of Financial Institutions issued a consent order in March 2015 with a $175,000 civil money penalty over alleged violations including failing to validate debts, and Colorado's Attorney General entered a stipulated order that October. In March 2016, West Virginia's Attorney General settled a 2010 case alleging Cavalry collected there without a license; Cavalry agreed to stop collecting roughly $19.7 million in debts and pay $350,000.
How to Check a Debt Cavalry Says You Owe
With several Cavalry entities in the picture, pin down exactly which one claims your account.
- Read the validation notice closely. It must identify the creditor and itemize the balance from a fixed date, such as the charge-off date (15 U.S.C. § 1692g; 12 C.F.R. § 1006.34). Note the original bank and the last four digits of the account.
- Dispute in writing within the deadline. A timely written dispute requires Cavalry to stop collecting until it mails verification. Ask for the bill of sale and the account-level record showing your account was transferred.
- Ask which entity owns the debt. Is it Cavalry SPV I, Cavalry SPV II or Cavalry Investments? The owner is the party that would have to prove its case in court.
- Check the balance. Compare the amount with your final statement from the original lender; post-sale interest and fees must be authorized.
- Find your last payment date. Texas generally gives four years to sue (Tex. Civ. Prac. & Rem. Code § 16.004), and debt buyers may not sue on time-barred consumer debt in Texas (Tex. Fin. Code § 392.307). See can a debt buyer sue on a time-barred debt. Periods differ in other states.
What Cavalry Can and Can't Do
Henson v. Santander (2017) held that a debt buyer collecting for itself is not covered by the FDCPA's "owed or due another" prong, but a business whose principal purpose is collecting debts is still a "debt collector" under 15 U.S.C. § 1692a(6). Cavalry calls itself a debt collector. With purchased accounts, these rules matter most:
- It may not threaten or file suit on a debt that is too old to sue on, and it may not misstate the amount or status of the debt (15 U.S.C. § 1692e; 12 C.F.R. § 1006.26(b)).
- It may not report the account to a credit bureau before communicating with you about it (12 C.F.R. § 1006.30(a)). Cavalry's FAQ says it asks the bureaus to delete the tradeline about 30 days after an account is paid or settled.
- More than seven calls in seven days about one account is presumed to be harassment (12 C.F.R. § 1006.14(b)(2)).
- Even with a Texas judgment, it cannot garnish wages for an ordinary consumer debt.
To talk about how Cavalry handled your account, see our FDCPA attorneys page.
Government Actions on the Public Record
- West Virginia Attorney General settlement (alleged collection in West Virginia without a license; Cavalry to stop collecting about $19.7 million in debts and pay $350,000) (2016-03-22)
- Colorado Attorney General stipulation and final agency order (alleged Colorado FDCPA violations; injunctive relief and $17,385 fine) (2015-10-05)
- Arizona Department of Financial Institutions consent order (alleged violations including failure to validate debts; $175,000 civil money penalty) (2015-03-30)
Being sued by Cavalry Portfolio Services? Read our full lawsuit guide →
We Sue Debt Collectors That Break the FDCPA
Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If Cavalry Portfolio Services or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.
Free FDCPA Case Review(214) 851-2250
Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.
Sources
- Cavalry: About Cavalry
- Cavalry: Federal, State and Local Disclosures
- Cavalry: home page
- FTC: list of state debt collection enforcement actions (Nov. 2015)
- American Banker: Collection Firm Agrees to Cancel $19.7M in Debts (Mar. 22, 2016)
- CFPB Consumer Complaint Database: CAVALRY INVESTMENTS, LLC, debt collection
This profile is general information compiled from public sources, not legal advice, and it does not state or imply that Cavalry Portfolio Services has violated any law. Company details change; tell us if something here is out of date. Lea este perfil en español.