Synerprise Consulting Services is a collection agency that works only for healthcare providers, such as hospitals, medical billing companies and doctors. A letter from SCS almost always concerns an unpaid medical bill.
- Type
- Collection agency
- Also known as
- Synerprise Consulting Services, Inc.; SCS; Synerprise
- Collects
- hospital bills, physician bills, medical billing company accounts
- Phone numbers it lists
- (866) 407-0200, (972) 985-0100
- Website
- synerpriseconsulting.com
434 debt collection complaints were sent to the Consumer Financial Protection Bureau about Synerprise Consulting Services, Inc. from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.
Who Is Synerprise Consulting Services?
Synerprise Consulting Services, Inc. (SCS) says it is a debt collection agency that works only for healthcare providers. Its contact page lists two locations: a sales and customer service office at 2809 Regal Rd., Suite 107, Plano, Texas 75075, and a call center at 5651 Broadmoor St., Mission, Kansas 66202. Patients mail payments to P.O. Box 957, Mission, KS 66202. The site lists NMLS number 1184138 and a Nevada collection agency license (CAD11711), and names Richard McCoy as president.
Why Synerprise Consulting Services May Be Contacting You
SCS says it collects unpaid balances from patients for hospitals, medical billing companies, doctors and other medical providers. Its FAQ tells consumers that if SCS is contacting you, you may have a past-due account with a medical provider you use now or used in the past. The FAQ also says SCS has a dedicated insurance team to help when an insurer refused to pay all or part of a bill.
The patient line is (866) 407-0200; the Plano office number is (972) 985-0100. SCS also runs an online payment site and a complaint form.
How to Check a Debt Synerprise Consulting Services Says You Owe
A medical collection is often a billing or insurance problem in disguise. Before you pay SCS, line up three documents: the provider's itemized bill, your insurer's explanation of benefits, and the SCS notice.
- Read the validation notice. It must name the provider as creditor and itemize the balance (15 U.S.C. § 1692g; 12 C.F.R. § 1006.34).
- Dispute in writing within the validation period if the dates of service, the provider, or the amount do not match your records. Ask for the itemized bill. SCS must stop collecting until it verifies.
- Check insurance processing. Ask your insurer whether the claim was denied, is still pending, or was billed under the wrong policy. Use SCS's insurance team if the claim needs to be resubmitted.
- Ask about the provider's financial assistance policy. Nonprofit hospitals in particular usually have one.
- Consider the age of the bill. Texas generally allows four years to sue on a consumer debt (Tex. Civ. Prac. & Rem. Code § 16.004); debt buyers cannot sue on time-barred consumer debt (Tex. Fin. Code § 392.307). Other states use different periods. See can I be sued over medical bills in Texas?
What Synerprise Consulting Services Can and Can't Do
SCS collects debts owed to healthcare providers, so it is a "debt collector" under 15 U.S.C. § 1692a(6). Points that matter for medical bills:
- A licensed Texas health care facility must send you a written itemized bill before pursuing collection. See Texas SB 490.
- Paid medical collections, and medical collections under $500, are no longer included on reports from the three national credit bureaus (details).
- SCS's own FAQ notes that a collector may call you at work unless it knows your employer prohibits those calls; tell SCS if that is the case (15 U.S.C. § 1692c(a)(3)).
- It may not call more than seven times in seven days about one bill (12 C.F.R. § 1006.14(b)(2)), and Texas does not allow wage garnishment for an ordinary medical debt.
If SCS's collection seemed wrong, see our Texas FDCPA attorneys page.
We Sue Debt Collectors That Break the FDCPA
Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If Synerprise Consulting Services or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.
Free FDCPA Case Review(214) 851-2250
Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.
Sources
- Synerprise Consulting Services: home page
- Synerprise Consulting Services: About Us
- Synerprise Consulting Services: FAQ
- Synerprise Consulting Services: Contact Us
- CFPB Consumer Complaint Database: Synerprise Consulting Services, Inc., debt collection
This profile is general information compiled from public sources, not legal advice, and it does not state or imply that Synerprise Consulting Services has violated any law. Company details change; tell us if something here is out of date. Lea este perfil en español.