Rent Recovery Solutions is an Atlanta-based collection agency that works only for apartment communities and property managers. If it contacts you, a former landlord has placed a rent-related balance with it, often after move-out.
- Type
- Collection agency
- Also known as
- Rent Recovery Solutions LLC; RRS
- Headquarters
- Atlanta, GA
- Collects
- unpaid rent, apartment move-out balances, lease-break charges
- Phone numbers it lists
- (800) 335-0119
- Website
- rentrecoverysolutions.com
1,696 debt collection complaints were sent to the Consumer Financial Protection Bureau about Rent Recovery Solutions from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.
Who Is Rent Recovery Solutions?
Rent Recovery Solutions LLC (RRS) calls itself a national receivables management company that serves only the multifamily housing industry. Its contact page lists 1945 The Exchange SE, Suite 120, Atlanta, GA 30339, and the phone number (800) 335-0119. Its FAQ gives NMLS ID 1577947 and a Nevada collection agency license (CAD11555).
RRS has a strong Texas presence. Its Dallas/Fort Worth page says it has offices in Dallas and Fort Worth and belongs to the Apartment Association of Greater Dallas and the Apartment Association of Tarrant County. The site also lists Baton Rouge, New Orleans and Washington, D.C.
Why Rent Recovery Solutions May Be Contacting You
RRS says 100% of its accounts are rent-related billing. Its staff, according to the site, is trained in move-out issues such as notice problems, move-in and move-out inspections, liquidated damages and accelerated rent. A notice from RRS is almost always about what a former apartment community claims you owed after you left: rent through the end of the lease, a reletting or early-termination charge, cleaning and repair charges, or unpaid utility bills billed through the property.
The company's FAQ tells property managers that RRS reports unrecovered accounts to the major credit bureaus weekly, and that, depending on the balance and the property manager's wishes, it may file a lawsuit. Its Legal page says it offers clients legal services handled by attorneys.
How to Check a Debt Rent Recovery Solutions Says You Owe
The most useful evidence about a rental balance is usually in your own records from move-out week. Before paying:
- Read the validation notice. It must identify the apartment community or owner as the creditor and itemize charges since the itemization date (15 U.S.C. § 1692g; 12 C.F.R. § 1006.34).
- Dispute in writing within the validation period. Ask for the lease, any lease addenda that set a reletting fee or liquidated damages, the final ledger, and the move-out inspection report with photos. RRS must pause collection until it verifies the debt.
- Match the deposit accounting. Texas landlords generally must refund the security deposit or give a written, itemized list of deductions within 30 days after you surrender the unit (Tex. Prop. Code §§ 92.103–92.104). That list should line up with what RRS is asking for.
- Ask about re-leasing. If a new tenant moved in, you should not be charged rent for the same period.
- Check the dates. Texas generally allows four years to sue on a consumer debt (Tex. Civ. Prac. & Rem. Code § 16.004), and debt buyers cannot sue on a time-barred one (Tex. Fin. Code § 392.307). Other states have their own deadlines.
What Rent Recovery Solutions Can and Can't Do
RRS collects rent owed to landlords, so it is a "debt collector" under 15 U.S.C. § 1692a(6). For a former tenant, the rules include:
- A collector may not report a debt to a credit bureau until it has spoken to you or sent a notice and waited a reasonable time for a possible undeliverable notice (12 C.F.R. § 1006.30(a)). If you dispute, the dispute must be reported too.
- It may not demand charges your lease or Texas law does not allow (15 U.S.C. § 1692f(1)).
- It may not threaten a lawsuit it does not intend to file. If a suit is filed, you have a short deadline to answer; see what to do first if you are sued.
- Even with a judgment, a creditor cannot garnish your wages for an ordinary consumer debt like unpaid rent in Texas.
If you think RRS crossed a line, start with our Texas FDCPA attorneys page.
Government Actions on the Public Record
We Sue Debt Collectors That Break the FDCPA
Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If Rent Recovery Solutions or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.
Free FDCPA Case Review(214) 851-2250
Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.
Sources
- Rent Recovery Solutions: home page
- Rent Recovery Solutions: Contact Us
- Rent Recovery Solutions: FAQs
- Rent Recovery Solutions: Multifamily Specialists
- Rent Recovery Solutions: Legal
- Rent Recovery Solutions: Dallas/Fort Worth
- Connecticut Department of Banking: Consent Order, In re Rent Recovery Solutions LLC (July 5, 2017)
- CFPB Consumer Complaint Database: Rent Recovery Solutions, debt collection
This profile is general information compiled from public sources, not legal advice, and it does not state or imply that Rent Recovery Solutions has violated any law. Company details change; tell us if something here is out of date. Lea este perfil en español.