Radius Global Solutions is a large collection agency and call-center company based in Edina, Minnesota. It collects past-due accounts for businesses such as healthcare providers, phone and utility companies, retailers and lenders.
- Type
- Collection agency
- Also known as
- Frontline Asset Strategies, LLC; Radius Global Solutions LLC; RGS; Northland Group
- Headquarters
- Edina, MN
- Collects
- healthcare bills, telecommunications accounts, utility bills, retail accounts, transportation accounts, financial services accounts
- Website
- radiusgs.com
5,308 debt collection complaints were sent to the Consumer Financial Protection Bureau about Radius Global Solutions LLC from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.
Who Is Radius Global Solutions?
Radius Global Solutions LLC describes itself as a global collections agency and call-center partner offering outsourced customer engagement and collection services. Its website lists its main office at 7505 Metro Blvd, Suite 400, Edina, Minnesota, says it has more than 4,000 employees across 14 locations, and gives NMLS number 936423. A 2023 Connecticut order describes Radius as a Minnesota limited liability company that has held a Connecticut consumer collection agency license since 1996.
In November 2016, Radius, then based in Ambler, Pennsylvania, announced a merger with Northland Group, a Minneapolis collection agency founded in 1982 that worked mainly for national credit grantors. The announcement said Northland would operate as a business unit of Radius.
Why Radius Global Solutions May Be Contacting You
Radius does not buy debts; it collects for its clients. Its site lists healthcare, telecommunications, utilities, retail and transportation among the industries whose past-due accounts it works, alongside financial services, government, education and hospitality clients for its broader call-center services. A Radius letter or call usually means one of those businesses placed your account with it after you fell behind, such as a hospital bill, a cell phone or cable account, a utility balance or a credit account.
The Radius contact page does not list a consumer phone number; it directs written correspondence to the Edina office and points account holders to an online payment portal. Because the website does not publish a callback number, check any number in a text or voicemail against your written notice before you call it.
How to Check a Debt Radius Says You Owe
With an agency like Radius, the key questions are which business the account came from and whether that business still owns it.
- Get the validation notice and keep it. It must identify the creditor, list the amount owed on an itemization date, and break down interest, fees, payments and credits since then (15 U.S.C. § 1692g; 12 C.F.R. § 1006.34).
- Dispute in writing within the validation period if anything looks wrong. Ask for the creditor's account statement and, for a medical bill, an itemized statement of services. Radius must stop collecting until it mails verification.
- Ask whether the debt has been sold. If the creditor sold the account, you need to know who owns it now before you pay anyone.
- Compare the balance with your records, especially final phone or utility bills, which often include equipment or early-termination charges you may have already returned or paid.
- Watch the clock. Texas generally allows four years to sue on a consumer debt (Tex. Civ. Prac. & Rem. Code § 16.004), and debt buyers cannot sue on time-barred consumer debt here (Tex. Fin. Code § 392.307). Other states use different periods.
What Radius Can and Can't Do
Radius collects debts owed to others, which makes it a "debt collector" under the FDCPA (15 U.S.C. § 1692a(6)).
- It may not place more than seven calls in seven days about one debt, or call within seven days after a phone conversation about it (12 C.F.R. § 1006.14(b)(2)).
- It may not call before 8 a.m. or after 9 p.m. your time, or call you at work if it knows your employer prohibits it (15 U.S.C. § 1692c(a)).
- Texts and emails must include a simple way to opt out (12 C.F.R. § 1006.6(e)). Our update on Regulation F's call, text and email rules explains more.
- It may not report a medical or other debt to a credit bureau before communicating with you about it (12 C.F.R. § 1006.30(a)).
- It may not threaten wage garnishment for an ordinary consumer debt in Texas, which the Texas Constitution does not allow (art. XVI, § 28).
If a Radius collection crossed these lines, see our Texas FDCPA attorneys page.
Government Actions on the Public Record
We Sue Debt Collectors That Break the FDCPA
Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If Radius Global Solutions or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.
Free FDCPA Case Review(214) 851-2250
Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.
Sources
- Radius Global Solutions: home page
- Radius Global Solutions: About us
- Radius Global Solutions: Contact
- PR Newswire, Nov. 16, 2016: Radius Global Solutions merges with Northland Group
- Connecticut Department of Banking: Radius Global Solutions LLC consent order (Jan. 6, 2023)
- CFPB Consumer Complaint Database: Radius Global Solutions LLC, debt collection
This profile is general information compiled from public sources, not legal advice, and it does not state or imply that Radius Global Solutions has violated any law. Company details change; tell us if something here is out of date. Lea este perfil en español.