ProCollect, Inc. is a Dallas-based collection agency founded in 1995 that works mainly for apartment owners and property managers. A letter from ProCollect usually concerns a balance a landlord says you owed after moving out.
- Type
- Collection agency
- Also known as
- ProCollect, Inc.
- Headquarters
- Dallas, TX
- Collects
- apartment and residential lease balances, utility balances
- Phone numbers it lists
- (800) 839-8186, (214) 341-7788, (800) 732-3799
- Website
- procollect.com
3,172 debt collection complaints were sent to the Consumer Financial Protection Bureau about ProCollect, Inc. from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.
Who Is ProCollect?
ProCollect, Inc. is a Texas corporation with its office at 12170 N. Abrams Road, Suite 100, in Dallas. Its website says it has helped clients recover outstanding accounts since 1995 and lists NMLS number 1663589. A 2021 Connecticut Department of Banking order describes it the same way: a Texas corporation at the Abrams Road address.
ProCollect's client portal is built around apartment properties. Property managers submit accounts by property, and the site mentions links to property-management systems such as RealPage OneSite, Entrata, ResMan and Yardi. For each account, ProCollect asks clients for the final account statement, the lease and the tenant's rental application.
Why ProCollect May Be Contacting You
The most likely reason is a balance from a lease you signed in the past. When a tenant moves out and the landlord's final account statement shows money still owed, the apartment community can send the account to ProCollect. That balance may combine unpaid rent, lease-break charges, repair or cleaning charges and utility charges billed through the landlord, less any deposit applied. ProCollect's site also refers to utility recoveries.
The consumer phone numbers on ProCollect's website are (800) 839-8186 and (214) 341-7788, and its account lookup tool refers people it can't match to (800) 732-3799. Spanish-language help is offered at extension 2163 of the main number.
How to Check a Debt ProCollect Says You Owe
Since ProCollect asks landlords for the lease, application and final account statement, those are exactly the papers you should ask to see. Here is a practical order of operations:
- Find the validation notice (15 U.S.C. § 1692g; Regulation F, 12 C.F.R. § 1006.34). It should identify the property and itemize what is claimed.
- Before the dispute deadline in that notice, dispute in writing and request the final account statement, the move-out inspection and the itemized security deposit accounting. ProCollect must stop collecting until it responds with verification.
- Ask whether the apartment owner still owns the account or sold it, and to whom.
- Check your own move-out photos, the date you returned the keys, and any notice you gave. In Texas, a landlord can't deduct normal wear and tear from a deposit (Tex. Prop. Code § 92.104), and it has a duty to try to re-rent the unit (§ 91.006).
- Keep the age of the debt in mind: Texas allows four years to sue on most debts (Tex. Civ. Prac. & Rem. Code § 16.004), and a debt buyer can't sue on a time-barred consumer debt (Tex. Fin. Code § 392.307). Limitation periods differ in other states.
What ProCollect Can and Can't Do
An agency collecting rent and fees owed to landlords is a "debt collector" under 15 U.S.C. § 1692a(6), so the FDCPA applies to its calls, letters and credit reporting. Some limits that matter for rental debt:
- It may only collect amounts the lease or the law permits (15 U.S.C. § 1692f(1)), so unexplained "administrative" charges deserve a question.
- If it reports the account to a credit bureau after you dispute it, it must show the account as disputed (15 U.S.C. § 1692e(8)).
- It can't contact your current landlord or employer to discuss the debt.
- Regulation F limits it to seven call attempts in seven days per account (12 C.F.R. § 1006.14(b)(2)); see our summary of the call limits.
- Texas law doesn't allow wage garnishment for an apartment balance.
If a collector's conduct went past these limits, talk to our Texas FDCPA attorneys.
Government Actions on the Public Record
We Sue Debt Collectors That Break the FDCPA
Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If ProCollect or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.
Free FDCPA Case Review(214) 851-2250
Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.
Sources
- ProCollect: official website and consumer portal
- Connecticut Department of Banking: Consent Order, In the Matter of ProCollect, Inc. (July 15, 2021)
- CFPB Consumer Complaint Database: ProCollect, Inc., debt collection
This profile is general information compiled from public sources, not legal advice, and it does not state or imply that ProCollect has violated any law. Company details change; tell us if something here is out of date. Lea este perfil en español.