Lockhart, Morris & Montgomery: Who They Are and Your Rights

Type

Collection agency

Also known as

Lockhart, Morris & Montgomery Inc.; LMM

Headquarters

Richardson, TX

Collects

medical bills, utility bills, education balances, alarm and security contracts, auto finance accounts, credit card accounts

Phone numbers it lists

(877) 214-3355

Website

lmminc.com

1,799 debt collection complaints were sent to the Consumer Financial Protection Bureau about Lockhart, Morris & Montgomery Inc. from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.

Who Is Lockhart, Morris & Montgomery?

Lockhart, Morris & Montgomery, Inc. (LMM) is a third-party receivables management agency. Its website says it was established in 2004 and is headquartered at 1401 N Central Expressway, Suite 225, Richardson, TX 75080, with collection operations nationwide. A 2022 Connecticut banking order describes it as a Texas corporation at that same address. LMM lists NMLS ID 1191130, membership in ACA International and the Receivables Management Association, and RMA certification.

LMM mainly collects for other businesses, but its service list also includes early-out work (contacting customers soon after a bill goes unpaid), late-stage collections, legal outsourcing and "receivables purchase."

Why Lockhart, Morris & Montgomery May Be Contacting You

LMM's website names a wide set of industries: healthcare, education, banking and finance, utilities, government, alarm and security, auto finance, credit cards, real estate, and commercial freight and logistics. For consumers, the most common sources are likely a hospital or physician bill, a utility account, a school balance, or the remaining payments on a home alarm-monitoring contract that was cancelled early.

Its FAQ says LMM reports accounts to credit bureaus when its clients authorize it to, and that it contacts consumers in several ways. Its published number is (877) 214-3355, Monday through Friday, 8 a.m. to 5 p.m. Central.

How to Check a Debt Lockhart, Morris & Montgomery Says You Owe

Because LMM handles both early-stage and late-stage accounts, a letter could concern a bill that is only a few months old or one that is several years old. Check both the substance and the timing.

• Read the validation notice. It must name the creditor, give an itemization date and show the current amount, along with your dispute rights (15 U.S.C. § 1692g; 12 C.F.R. § 1006.34).
• Dispute in writing. LMM's FAQ invites written disputes at its Richardson address. A written dispute within the validation period requires it to stop collecting until it sends verification. For an alarm contract, ask for the signed agreement and the cancellation-fee calculation. For a hospital bill, ask for the itemized statement and the insurance explanation of benefits.
• Ask whether the creditor still owns the account. If LMM bought the account, it should say so and name the original creditor.
• Reconcile the balance. Check every payment and insurance adjustment against your records before paying.
• Check the date of default. In Texas, suits on most consumer debts must be brought within four years (Tex. Civ. Prac. & Rem. Code § 16.004), and a debt buyer may not sue once that period has run (Tex. Fin. Code § 392.307). Different states set different deadlines.

What Lockhart, Morris & Montgomery Can and Can't Do

An agency collecting consumer accounts for others is a "debt collector" under 15 U.S.C. § 1692a(6), and the FDCPA applies in full. Some specific points:

• A Texas hospital or other licensed health care facility may not pursue collection of a patient bill until it sends an itemized bill (see our SB 490 update); ask for it before paying a medical account.
• LMM may not report an account it knows is disputed without noting the dispute (15 U.S.C. § 1692e(8)).
• If you send a written request to stop contact, LMM's own FAQ says it will stop except as the FDCPA permits, which matches 15 U.S.C. § 1692c(c).
• Calls are limited by Regulation F's seven-calls-in-seven-days presumption (12 C.F.R. § 1006.14(b)(2)), and it may not call before 8 a.m. or after 9 p.m. your time.

In 2022 LMM entered a consent order with the Connecticut Department of Banking over licensing in that state, listed below. If you believe LMM's collection tactics crossed a line, see our Texas FDCPA attorneys page.

Government Actions on the Public Record

• Connecticut Department of Banking consent order (alleged consumer collection activity in Connecticut since 2019 without a license; $10,000 penalty and $800 back fees) (2022-06-24)

We Sue Debt Collectors That Break the FDCPA

Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If Lockhart, Morris & Montgomery or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.

Free FDCPA Case Review(214) 851-2250

Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.

Sources

• Lockhart, Morris & Montgomery: home page
• Lockhart, Morris & Montgomery: About us
• Lockhart, Morris & Montgomery: FAQ
• Connecticut Department of Banking: consent order with Lockhart, Morris & Montgomery (2022)
• CFPB Consumer Complaint Database: Lockhart, Morris & Montgomery Inc., debt collection

This profile is general information compiled from public sources, not legal advice, and it does not state or imply that Lockhart, Morris & Montgomery has violated any law. Company details change; tell us if something here is out of date. Lea este perfil en español.