Firstsource Advantage: Who They Are and Your Rights

Type

Collection agency

Also known as

Firstsource Advantage, LLC; Firstsource Business Process Services, LLC

Headquarters

Amherst, NY

Collects

credit card accounts, bank and financial institution accounts

Phone numbers it lists

(800) 486-9164

Website

firstsourceadvantage.com

607 debt collection complaints were sent to the Consumer Financial Protection Bureau about Firstsource Business Process Services, LLC from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.

Who Is Firstsource Advantage?

Firstsource Advantage, LLC is a debt collection agency based near Buffalo, New York. Its website gives 205 Bryant Woods South, Amherst, New York 14228 as the address for verification requests, bankruptcy notices and general letters, and P.O. Box 628, Buffalo, New York 14240 for mailed payments. It says it is a third-party collector servicing accounts for creditors, and that it does not buy debt.

The company belongs to the Firstsource group. Audited financial statements for Firstsource Business Process Services, LLC (the name in the CFPB complaint database) say that Delaware company was formed in 2009, is owned through Firstsource Group USA, Inc. by Firstsource Solutions Limited of India, and owns 100% of Firstsource Advantage, LLC, American Recovery Services, Incorporated and One Advantage, LLC. Because the CFPB name is the parent, complaints filed under it may involve any of those subsidiaries, not only Firstsource Advantage. American Recovery Service has its own directory profile.

Firstsource Advantage lists NMLS ID 954078. Its state disclosures list a California license (10897-99), a Nevada collection agency license and a North Carolina permit, and say it is also licensed in Minnesota, Tennessee and Wisconsin. New York City lists it as a licensed debt collection agency (1262554-DCA). The Texas Secretary of State shows an active Texas debt collector bond (file 20040212), first filed in 2004.

Why Firstsource Advantage May Be Contacting You

The company's site says it works with financial institutions and credit card issuers, so its letters and calls usually concern a charged-off or past-due credit card or bank account. The site says your main toll-free number is printed on your collection letter rather than on the website. It lists (800) 486-9164 for anyone who is getting calls meant for someone else and wants them stopped. Payments go through its portal at myadvantagefsa.com.

Since Firstsource Advantage collects for the card issuer and doesn't buy the debt, the bank usually still owns the account while the agency works it.

How to Check a Debt Firstsource Advantage Says You Owe

• Match the account to a card you had. The validation notice must name the creditor, show the account's itemization date and break down interest, fees, payments and credits since then (15 U.S.C. § 1692g; 12 C.F.R. § 1006.34).
• Pull your last statements from the bank's online account or by request, and compare the charge-off balance.
• Dispute in writing within the validation period if the balance is wrong or the card isn't yours. See how to dispute a debt with a collector.
• Confirm the owner hasn't changed. If the bank later sells the account, a different company may contact you about the same debt.
• Know the time limit. Texas generally allows four years to sue on a credit card debt (Tex. Civ. Prac. & Rem. Code § 16.004), and debt buyers can't sue on time-barred consumer debt (Tex. Fin. Code § 392.307). Other states use different periods.

What Firstsource Advantage Can and Can't Do

As an agency collecting debts owed to others, Firstsource Advantage is a "debt collector" under the FDCPA (15 U.S.C. § 1692a(6)).

• It may not call more than seven times in seven days about one account (12 C.F.R. § 1006.14(b)(2)). See how many times a collector can call.
• Emails and texts must give you a simple way to opt out (12 C.F.R. § 1006.6(e)).
• It may not add charges the card agreement or the law doesn't permit (15 U.S.C. § 1692f(1)).
• It must stop contacting you, except for limited notices, if you tell it in writing to stop (15 U.S.C. § 1692c(c)).

We did not find a CFPB enforcement action against Firstsource Advantage or Firstsource Business Process Services. If you believe its collection went too far, see our Texas FDCPA attorneys page.

We Sue Debt Collectors That Break the FDCPA

Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If Firstsource Advantage or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.

Free FDCPA Case Review(214) 851-2250

Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.

Sources

• Firstsource Advantage: home page (business description, addresses, NMLS ID)
• Firstsource Advantage: state disclosures (licenses)
• Firstsource Business Process Services, LLC: financial statements, year ended March 31, 2024 (ownership and subsidiaries)
• NYC DCWP license record 1262554-DCA (NYC Open Data)
• Texas Secretary of State: debt collector bond search (Firstsource Advantage LLC, file 20040212)
• CFPB enforcement actions search
• CFPB Consumer Complaint Database: Firstsource Business Process Services, LLC, debt collection

This profile is general information compiled from public sources, not legal advice, and it does not state or imply that Firstsource Advantage has violated any law. Company details change; tell us if something here is out of date.