American Recovery Service Incorporated (ARSI) is an accounts receivable management company in Thousand Oaks, California and part of Firstsource. It handles third-party and legal collections, early-stage account management, and repossession of vehicles, boats and RVs.
- Type
- Collection agency
- Also known as
- American Recovery Service Incorporated; American Recovery Service Inc; ARSI
- Headquarters
- Thousand Oaks, CA
- Collects
- vehicle, boat and RV loans (repossession and asset recovery)
- Phone numbers it lists
- (888) 395-2774, (805) 379-8500
- Website
- arsigroup.com
45 debt collection complaints were sent to the Consumer Financial Protection Bureau about American Recovery Service Incorporated from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.
Who Is American Recovery Service?
American Recovery Service Incorporated (ARSI) is headquartered at 555 St. Charles Drive, Suite 100, in Thousand Oaks, California. Its website identifies it as "a Firstsource company," part of the Firstsource business-process outsourcing group. The Better Business Bureau shows the corporation was incorporated on October 16, 1986, describes ARSI as a "nationally recognized accounts receivable management company," and names Noubar Assadourian as CEO. ARSI publishes a Nevada collection agency license (CAD11702) and company NMLS number 933103. We did not find a CFPB enforcement action against American Recovery Service.
Why American Recovery Service May Be Contacting You
According to its BBB profile, ARSI's services include legal and third-party collections, repossession and asset recovery of vehicles, boats and RVs, billing systems and early-stage account management, and an outside-agency management system. Its website does not name its clients. Depending on the client, contact from ARSI may concern:
- a past-due auto, boat or RV loan, either before or after repossession;
- a deficiency balance said to remain after a repossessed vehicle was sold;
- an early-stage reminder for a lender while the loan is still open;
- another consumer account placed for third-party or legal collection.
How to Check a Debt American Recovery Service Says You Owe
With repossession debts, the numbers depend on how the collateral was sold. Ask for them.
- Read the validation notice (15 U.S.C. § 1692g; 12 C.F.R. § 1006.34) and note the lender's name and the itemized balance.
- Dispute in writing within the validation period. For a deficiency, ask for the notice of sale you were sent, the sale date and price, and every repossession and storage charge.
- Ask who owns the loan now, the original lender or an assignee.
- Compare the payoff figure with your loan statements.
- Check the deadline. In Texas, suits on most debts, including deficiencies, generally must be filed within four years (Tex. Civ. Prac. & Rem. Code § 16.004), and debt buyers may not sue on time-barred consumer debt (Tex. Fin. Code § 392.307). See whether you can be sued for a car deficiency. Other states have different limits.
What American Recovery Service Can and Can't Do
When ARSI collects consumer debts for lenders, it is a "debt collector" under 15 U.S.C. § 1692a(6). For repossession work, the FDCPA's ban on taking property without a present right to it applies (15 U.S.C. § 1692f(6)).
- It may not take or threaten to take property without a court order if there is no present right to it, no present intention to take it, or the property is exempt by law (15 U.S.C. § 1692f(6)).
- It may not threaten to take property it cannot legally take (15 U.S.C. § 1692e(5)).
- Texas does not allow wage garnishment on an ordinary deficiency or other consumer debt (Tex. Const. art. XVI, § 28).
- It may not call more than seven times in seven days about one debt (12 C.F.R. § 1006.14(b)(2)).
If you think ARSI went too far, see our Texas FDCPA attorneys page.
We Sue Debt Collectors That Break the FDCPA
Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If American Recovery Service or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.
Free FDCPA Case Review(214) 851-2250
Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.
Sources
- American Recovery Service: home page and licensing
- BBB business profile: American Recovery Service Incorporated
- CFPB Consumer Complaint Database: American Recovery Service Incorporated, debt collection
This profile is general information compiled from public sources, not legal advice, and it does not state or imply that American Recovery Service has violated any law. Company details change; tell us if something here is out of date.