USCB America (USCB, Inc.) is a Los Angeles healthcare revenue recovery company, founded in 1915, that handles early-out billing and bad-debt collection for hospitals, physician groups and teaching institutions. If it contacts you, it is almost always about a medical bill.
- Type
- Collection agency
- Also known as
- USCB Corporation; USCB, Inc.; USCB America Receivables Management
- Headquarters
- Los Angeles, CA
- Collects
- hospital bills, physician group bills, teaching hospital bills
- Phone numbers it lists
- (888) 227-3398
- Website
- uscbamerica.com
291 debt collection complaints were sent to the Consumer Financial Protection Bureau about USCB Corporation from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.
Who Is USCB America?
USCB America is the brand of USCB, Inc., a company that describes itself as a healthcare revenue recovery solutions company. Its corporate site says it was founded in 1915, has been 100% employee-owned through an Employee Stock Ownership Plan since 2004, and is headquartered at 355 S. Grand Ave., Suite 3150, Los Angeles, CA 90071. It reports serving about 250 hospitals in more than 25 states. USCB lists NMLS ID 1673087 and California debt collection license 10179-99, and its consumer site notes that it does business as USCB America Receivables Management in several states. The CFPB lists complaints about it under the name USCB Corporation.
Why USCB America May Be Contacting You
USCB's clients are health systems, hospitals, physician groups and teaching institutions. Its services cover much of the patient billing cycle: pre-service financial clearance, insurance billing and follow-up, patient charity-care screening, customer service, "self-pay early-out" (handling a patient balance soon after insurance has paid its share, before it becomes a bad debt) and bad-debt collection.
So a call or letter from USCB is almost always about a medical bill, and depending on the stage it might read like a billing statement from the hospital or like a collection notice. The consumer site offers ways to pay, ask USCB to stop calling, dispute a debt and look up creditor information. Its toll-free number is (888) 227-3398 (888-CARE-398).
How to Check a Debt USCB America Says You Owe
Hospital bills are complicated, and errors are common. Check each step before you pay.
- Find out what stage the account is in. An early-out account is still being billed for the hospital. Once it is a bad-debt collection, USCB must send a validation notice naming the hospital or provider, itemizing the balance and giving your dispute deadline (15 U.S.C. § 1692g; 12 C.F.R. § 1006.34).
- Dispute in writing within the validation period. USCB then must stop collecting until it provides verification.
- Get the itemized bill and the insurance record. Compare dates of service and charges with your insurer's explanation of benefits. Look for claims that were denied for a coding error or never filed.
- Ask about financial assistance. USCB offers charity-care screening for its hospital clients, and many nonprofit hospitals have assistance policies. Ask whether you were screened before the bill went to collection.
- Check the age. Texas generally allows four years to sue on a consumer debt (Tex. Civ. Prac. & Rem. Code § 16.004), and debt buyers may not sue on time-barred consumer debt (Tex. Fin. Code § 392.307). Other states have different limits.
What USCB America Can and Can't Do
When USCB collects a defaulted medical bill for a hospital or physician group, it is a "debt collector" under 15 U.S.C. § 1692a(6). With medical accounts in particular:
- A licensed Texas health care facility may not pursue collection until it has sent you an itemized bill; see our SB 490 update.
- Paid medical collections and those with an initial balance under $500 should not be on your credit reports under the national bureaus' current policies (our update).
- USCB may not discuss your medical debt with family members or your employer, beyond limited location requests.
- Its consumer site has a stop-calling option, and Regulation F presumes a violation above seven calls in seven days on one debt (12 C.F.R. § 1006.14(b)(2)).
We did not find an enforcement action against USCB in the CFPB's enforcement actions list, the FTC's case database, the Connecticut Department of Banking's 2016–2026 consumer credit orders, California DFPI enforcement records or the New York DFS enforcement actions list, which we checked in November 2026. If you think USCB crossed the line, see our Texas FDCPA attorneys page.
We Sue Debt Collectors That Break the FDCPA
Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If USCB America or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.
Free FDCPA Case Review(214) 851-2250
Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.
Sources
- USCB America: home page
- USCB America: corporate site
- USCB America: History
- USCB America: ESOP
- USCB America: Consumer help
- CFPB Consumer Complaint Database: USCB Corporation, debt collection
This profile is general information compiled from public sources, not legal advice, and it does not state or imply that USCB America has violated any law. Company details change; tell us if something here is out of date.