Synter Resource Group, LLC is a South Carolina business process outsourcing company whose services for transportation and logistics organizations include first- and third-party collections. A Synter call or letter means a client has asked it to collect an account.
- Type
- Collection agency
- Also known as
- Synter Resource Group, LLC; Synter
- Headquarters
- North Charleston, SC
- Phone numbers it lists
- (866) 796-8377, (843) 746-2200
- Website
- synter.com
43 debt collection complaints were sent to the Consumer Financial Protection Bureau about Synter Resource Group, LLC. from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.
Who Is Synter Resource Group?
Synter Resource Group, LLC is a business process outsourcing company at 5935 Rivers Avenue, Suite 102, in North Charleston, South Carolina. Its website says it delivers "business process outsourcing, customer care, and revenue management solutions for transportation and logistics organizations." The BBB lists the LLC as formed in September 2002 and names John J. Church as chief operating officer. Synter's published numbers are (866) 796-8377 toll-free and (843) 746-2200, and it accepts direct payments at P.O. Box 63247, Charleston, SC 29419.
Why Synter Resource Group May Be Contacting You
Synter's "revenue management" services include first-party collections, third-party collections and legal case management, alongside back-office work like document retrieval and data entry. Its site is written for transportation and logistics businesses and does not say which consumer accounts it handles or name its clients. If you hear from Synter, the first question to ask is which company's account it is collecting and what the charge was for. If it is calling in a client's name (first-party), ask whether it is also acting as a collection agency on any account in default.
Because its consumer-facing work is not well described in public, it is especially important to get the details in writing before you pay anything.
How to Check a Debt Synter Resource Group Says You Owe
- Request the validation notice. On a consumer debt it collects as a third party, Synter must name the creditor, itemize the amount and give a dispute deadline (15 U.S.C. § 1692g; 12 C.F.R. § 1006.34).
- Dispute in writing within that period and ask for the contract or invoice that created the charge and a breakdown of any fees added to it.
- Find out whether it's a consumer debt. The FDCPA covers personal, family or household debts, not business debts. A charge connected to your own trucking or freight business may fall outside it.
- Verify the payee. Pay only through Synter's official address or website, or directly to the creditor, and get a receipt.
- Check the dates. Texas generally gives four years to sue on a consumer debt (Tex. Civ. Prac. & Rem. Code § 16.004), and debt buyers can't sue on time-barred consumer debt (Tex. Fin. Code § 392.307). Other states differ.
What Synter Resource Group Can and Can't Do
When Synter collects consumer debts owed to others, it is a "debt collector" under 15 U.S.C. § 1692a(6). In that role it:
- Must identify itself as a debt collector (15 U.S.C. § 1692e(11)).
- May not use false or deceptive statements, including about who it represents (15 U.S.C. § 1692e).
- May not call more than seven times in seven days per debt (12 C.F.R. § 1006.14(b)(2)).
- Must stop collecting a disputed debt until it sends verification (15 U.S.C. § 1692g(b)).
We did not find a CFPB enforcement action against Synter Resource Group. See how to dispute a debt.
We Sue Debt Collectors That Break the FDCPA
Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If Synter Resource Group or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.
Free FDCPA Case Review(214) 851-2250
Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.
Sources
- Synter: home page
- BBB business profile: Synter Resource Group, LLC (business facts only)
- CFPB enforcement actions (full list reviewed)
- CFPB Consumer Complaint Database: Synter Resource Group, LLC., debt collection
This profile is general information compiled from public sources, not legal advice, and it does not state or imply that Synter Resource Group has violated any law. Company details change; tell us if something here is out of date.