Simon's Agency, Inc. is a collection agency near Syracuse, New York, that collects medical, retail, consumer, commercial and municipal accounts, mostly in the Northeast. A notice from it often concerns a hospital, physician, ambulance or urgent-care bill.
- Type
- Collection agency
- Also known as
- Simon's Agency, Inc.
- Headquarters
- Liverpool, NY
- Collects
- medical bills, ambulance bills, dental bills, retail accounts, municipal accounts, commercial accounts
- Phone numbers it lists
- (844) 588-8833, (315) 454-8833
- Website
- simonsagency.com
62 debt collection complaints were sent to the Consumer Financial Protection Bureau about Simon's Agency, Inc. from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.
Who Is Simon's Agency?
Simon's Agency, Inc. is a debt recovery and collection agency with its corporate office at 4963 Wintersweet Drive in Liverpool, New York, a suburb of Syracuse; its mailing address is P.O. Box 5026, Syracuse, NY 13220. It says it has 50 years of experience in collections and serves New York, New Jersey, Pennsylvania, Connecticut and the rest of the Northeast. Its website lists NMLS number 1584752 and memberships in the Association of Credit and Collection Professionals and the New York State Collectors Association, plus affiliate membership in MGMA, the medical group management association. We did not find a CFPB enforcement action against Simon's Agency.
Why Simon's Agency May Be Contacting You
Most of Simon's clients are in health care. It names hospitals, physicians and physician groups, ambulance services, urgent care, convalescent care and dental groups. It also collects retail and consumer debt and handles commercial and municipal collections and litigation. Its services run from early-out, self-pay work (contacting patients soon after a bill goes unpaid) to traditional collection and credit reporting.
For consumer questions, Simon's lists (844) 588-8833 toll-free and (315) 454-8833. Payments and customer service are handled through its PaySimons consumer center. Separate numbers listed for sales and clients are not the ones to call about your account.
How to Check a Debt Simon's Agency Says You Owe
An ambulance or emergency bill is often sent out before insurance has finished paying. Find out where the claim stands before you pay.
- Read the validation notice (15 U.S.C. § 1692g; 12 C.F.R. § 1006.34). It should name the provider and give an itemized balance with a dispute deadline.
- Dispute in writing within the validation period and ask for the date of service, the itemized charges and the insurance payments and write-offs.
- Check surprise-billing protections. The federal No Surprises Act limits what you can be charged for most out-of-network emergency care and air ambulance services.
- Ask whether the provider still owns the account and whether it has been reported to a credit bureau.
- Keep the limitation period in mind. In Texas, most debt suits must be filed within four years (Tex. Civ. Prac. & Rem. Code § 16.004), and debt buyers cannot sue on time-barred consumer debt (Tex. Fin. Code § 392.307). New York and other states have their own rules.
What Simon's Agency Can and Can't Do
Simon's is a "debt collector" under 15 U.S.C. § 1692a(6) when it collects consumer debts owed to its clients.
- It may not make more than seven call attempts in seven days about the same debt (12 C.F.R. § 1006.14(b)(2)).
- Paid medical collections and medical collections under $500 should not appear on your credit reports; see our note on medical debt reporting.
- It may not contact you at a time or place it knows is inconvenient (15 U.S.C. § 1692c(a)(1)).
- It may not threaten a lawsuit the client has not authorized (15 U.S.C. § 1692e(5)).
If Simon's contacts seemed improper, see our Texas FDCPA attorneys page.
We Sue Debt Collectors That Break the FDCPA
Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If Simon's Agency or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.
Free FDCPA Case Review(214) 851-2250
Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.
Sources
- Simon's Agency: home page
- Simon's Agency: About
- Simon's Agency: Contact
- CFPB enforcement actions search: Simon
- CFPB Consumer Complaint Database: Simon's Agency, Inc., debt collection
This profile is general information compiled from public sources, not legal advice, and it does not state or imply that Simon's Agency has violated any law. Company details change; tell us if something here is out of date.