Sierra Outsourcing Solutions (Collection Service of Nevada): Who They Are and Your Rights

Type

Collection agency

Also known as

Collection Service of Nevada; SOS

Headquarters

Reno, NV

Collects

rental debts, medical bills, school tuition and loans, government accounts, utility bills

Phone numbers it lists

(775) 333-5757

Website

sos-nv.com

55 debt collection complaints were sent to the Consumer Financial Protection Bureau about Collection Service of Nevada from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.

Who Is Sierra Outsourcing Solutions?

Sierra Outsourcing Solutions, or SOS, is a collection agency in Reno, Nevada. Its website says it was founded in 1953 as Collection Service of Nevada and took its current name as it expanded across the United States. The Better Business Bureau lists Collection Service of Nevada as an alternate name, shows the business starting June 1, 1953 and incorporating in 1970, and names Demetra A. Barbash as president. SOS lists Nevada collection agency license CAD11546 and NMLS #2145793 on its consumer page. Its mailing address is 4600 Kietzke Lane, B119, Reno, NV 89502. We did not find a CFPB enforcement action against Sierra Outsourcing Solutions.

Why Sierra Outsourcing Solutions May Be Contacting You

SOS says it recovers rental debts, medical bills, school tuition and loans, and government and utility debts. A notice from SOS or Collection Service of Nevada might concern a former apartment, a Reno-area medical provider, a school balance or a utility account. Its consumer page offers an online payment link and invites people to register an email address or mobile number; registering consents to contact at that address or number about the account. The office number is (775) 333-5757, Monday through Friday, 8 a.m. to 5 p.m. Pacific time.

How to Check a Debt Sierra Outsourcing Solutions Says You Owe

Because SOS collects such different kinds of debt, the documents you should ask for depend on the account.

• Start with the validation notice, which must name the creditor and itemize the debt (15 U.S.C. § 1692g; 12 C.F.R. § 1006.34).
• Dispute in writing within the validation period if anything is off. For rent, ask for the lease and the move-out and deposit accounting. For a medical bill, ask for the itemized statement. For tuition, ask for the enrollment agreement and the account ledger.
• Ask who owns the account now and whether SOS is collecting for the original creditor.
• Think twice before registering your cell phone or email on the consumer page if you would rather be contacted by mail.
• Check the date of default. In Texas, most debt suits must be filed within four years (Tex. Civ. Prac. & Rem. Code § 16.004), and debt buyers cannot sue on time-barred consumer debt (Tex. Fin. Code § 392.307). Nevada and other states have their own limitation periods.

What Sierra Outsourcing Solutions Can and Can't Do

SOS collects consumer debts owed to its clients, which makes it a "debt collector" under 15 U.S.C. § 1692a(6).

• It may not report a disputed debt without noting the dispute (15 U.S.C. § 1692e(8)).
• It may not collect late fees, collection fees or interest unless the agreement or law allows them (15 U.S.C. § 1692f(1)).
• You can tell it to stop calling or to stop contacting you entirely; see can I tell a debt collector to stop calling?
• When it collects a government account, it may not falsely suggest that it is part of, or vouched for by, a federal or state government (15 U.S.C. § 1692e(1)).

If its collection seemed improper, see our Texas FDCPA attorneys page.

We Sue Debt Collectors That Break the FDCPA

Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If Sierra Outsourcing Solutions (Collection Service of Nevada) or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.

Free FDCPA Case Review(214) 851-2250

Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.

Sources

• Sierra Outsourcing Solutions: home page
• Sierra Outsourcing Solutions: If You Owe Money
• BBB business profile: Sierra Outsourcing Solutions (alternate name Collection Service of Nevada)
• CFPB enforcement actions search: Sierra Outsourcing
• CFPB Consumer Complaint Database: Collection Service of Nevada, debt collection

This profile is general information compiled from public sources, not legal advice, and it does not state or imply that Sierra Outsourcing Solutions (Collection Service of Nevada) has violated any law. Company details change; tell us if something here is out of date.