Sentry Recovery & Collections is a Las Vegas, Nevada collection agency that works accounts for medical offices, property managers, retailers and businesses. A letter or call from it usually means one of those creditors placed a past-due bill with it.
- Type
- Collection agency
- Also known as
- Sentry Recovery & Collections, Inc.; Sentry Recovery and Collections, Inc.; SRCI
- Headquarters
- Las Vegas, NV
- Collects
- medical bills, property management accounts, retail accounts, commercial accounts
- Phone numbers it lists
- (702) 944-4111, (702) 633-8080
- Website
- srcnv.com
286 debt collection complaints were sent to the Consumer Financial Protection Bureau about Sentry Recovery and Collections, Inc. from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.
Who Is Sentry Recovery & Collections?
Sentry Recovery & Collections, Inc. is a collection agency in Las Vegas, Nevada. Its website gives its address as 3090 South Durango Drive, Suite 101, and its FAQ says the company was incorporated in 1976. The BBB lists the corporation under the alternate name "SRCI" and names James A. Gravitt as president. The site displays NMLS #2368496 along with a Nevada compliance manager certificate number.
The services it lists run from the front end of billing to the back end of collection: statement billing, early-out follow-up, pre-collect, credit reporting, collections, litigation of claims and records archiving. It also describes a separate unit for small balances of $100 or less.
The company publishes two numbers on its own site: (702) 944-4111 and (702) 633-8080. If a caller claims to be Sentry, you can hang up and call one of those numbers back to confirm.
Why Sentry Recovery & Collections May Be Contacting You
Sentry says it has handled collections for hundreds of medical offices, and its site also names clinics and hospitals, property management companies, retailers and business-to-business accounts. In practice, a notice from Sentry most often concerns a doctor's or clinic bill that went unpaid, a balance left over after moving out of a rental, or a store account. Because the agency lists credit reporting and litigation among its services, the account may also show up on a credit report, and a creditor client may authorize a lawsuit.
How to Check a Debt Sentry Says You Owe
Medical and rental balances are the kinds of bills where errors creep in: an insurance payment that was never applied, a duplicate charge, or move-out fees you never agreed to. Work through these steps before paying:
- Read the validation notice. Federal law (15 U.S.C. § 1692g and 12 C.F.R. § 1006.34) requires the agency to tell you the creditor's name, the amount, an itemization from a reference date, and the last day to dispute.
- Dispute in writing on time. If you send a written dispute within the validation period, Sentry has to pause collection until it mails you verification.
- Ask who the creditor is today. Get the name of the provider or landlord that placed the account and confirm the account is still theirs.
- Match the amount. For a medical bill, compare it with your insurer's explanation of benefits. Texas patients can also ask for an itemized bill; see our note on Texas SB 490. For a rental balance, compare it with your lease and move-out paperwork.
- Check the age of the debt. In Texas the general limit for suing on a debt is four years (Tex. Civ. Prac. & Rem. Code § 16.004), and a debt buyer cannot sue on a time-barred consumer debt (Tex. Fin. Code § 392.307). If you live elsewhere, your state's deadline may be different.
What Sentry Recovery & Collections Can and Can't Do
An agency that regularly collects debts owed to other businesses is a "debt collector" under the FDCPA, 15 U.S.C. § 1692a(6). That means:
- It may not threaten a lawsuit its client has not decided to file, or misstate what you owe (15 U.S.C. § 1692e).
- It may not add interest or fees unless your agreement or the law allows them (15 U.S.C. § 1692f(1)).
- Calling more than seven times in seven days about one debt is presumed to be harassment (12 C.F.R. § 1006.14(b)(2)).
- Medical collections are treated differently on credit reports than other debts; see the credit bureaus' medical debt changes.
We did not find a CFPB enforcement action against Sentry Recovery & Collections. If you believe a collector crossed the line, read how to dispute a debt or contact our FDCPA attorneys.
We Sue Debt Collectors That Break the FDCPA
Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If Sentry Recovery & Collections or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.
Free FDCPA Case Review(214) 851-2250
Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.
Sources
- Sentry Recovery & Collections: official site (services, FAQ, licensing)
- BBB business profile: Sentry Recovery & Collections, Inc. (facts only)
- CFPB enforcement actions search
- CFPB Consumer Complaint Database: Sentry Recovery and Collections, Inc., debt collection
This profile is general information compiled from public sources, not legal advice, and it does not state or imply that Sentry Recovery & Collections has violated any law. Company details change; tell us if something here is out of date.