Revenue Cycle Associates is an Atlanta, Georgia company, founded in 2005, that handles billing, patient calls and bad-debt collection for hospitals, ambulance services and physician practices. A call from it usually concerns a medical or ambulance bill.
- Type
- Collection agency
- Also known as
- Revenue Cycle Associates, Inc.; RCA
- Headquarters
- Atlanta, GA
- Collects
- ambulance bills, hospital bills, physician bills
- Phone numbers it lists
- (800) 237-4699, (888) 754-4871
- Website
- revenueca.com
27 debt collection complaints were sent to the Consumer Financial Protection Bureau about Revenue Cycle Associates, Inc. from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.
Who Is Revenue Cycle Associates?
Revenue Cycle Associates (RCA) is a healthcare revenue cycle company at 6100 Lake Forrest Drive, Suite 550, Atlanta, GA 30328. It works for hospitals, ambulance and EMS services, and physicians' offices. Its services include insurance billing, denial management, a patient call center, early-out patient billing and bad-debt recovery. A 2023 press release announcing a technology partnership said the company was founded in 2005, and its bad-debt page says it has recovered more than $1 billion since then.
Patients are asked to call (800) 237-4699; (888) 754-4871 is the line for clients and providers. We did not find a CFPB enforcement action against Revenue Cycle Associates.
Why Revenue Cycle Associates May Be Contacting You
RCA contacts patients at two different stages. In early-out work it acts as an extension of a provider's billing office, reaching patients about self-pay balances before an account is written off. In bad-debt recovery it acts as a healthcare collection agency on accounts the provider has already written off. Its site features a testimonial from a regional hospital in Georgia and has a separate service page for ambulance providers, so a bill for an ambulance ride is one of the things RCA may be calling about.
Ask RCA directly which stage your account is in. The answer affects whether it is acting as the provider's billing agent or as a debt collector, and which rights apply.
How to Check a Debt Revenue Cycle Associates Says You Owe
Ambulance and hospital bills often reach patients after insurance has paid part, or nothing, so check the insurance side first.
- Get the validation notice once the account is in collection. It must name the provider and itemize the balance (15 U.S.C. § 1692g; 12 C.F.R. § 1006.34).
- Dispute in writing within the validation period and ask for the itemized claim, the date of service, and the insurer's explanation of benefits.
- Check for a downcoded or denied claim. RCA itself writes about insurers downgrading ambulance claims; a denial may be appealable, which can shrink your share.
- For an emergency ambulance or out-of-network hospital bill, ask your insurer whether federal or state surprise-billing protections apply.
- Look at the date. Texas generally allows four years to sue on a consumer debt (Tex. Civ. Prac. & Rem. Code § 16.004), and debt buyers can't sue on time-barred consumer debt (Tex. Fin. Code § 392.307). Georgia and other states set their own periods. See being sued over medical bills.
What Revenue Cycle Associates Can and Can't Do
When RCA collects a written-off patient balance for a provider, it is a "debt collector" under 15 U.S.C. § 1692a(6). Then:
- Paid medical collections, and medical collections under $500, don't appear on reports from the three national credit bureaus. See medical debt reporting changes.
- For a bill from a licensed Texas health care facility, the provider must send a written itemized bill before pursuing collection (Texas SB 490).
- It cannot call more than seven times in seven days about one bill (12 C.F.R. § 1006.14(b)(2)) or tell others about your medical debt (15 U.S.C. § 1692c(b)).
- It cannot add charges the provider wasn't entitled to bill (15 U.S.C. § 1692f(1)).
Questions about a medical collection? See our Texas FDCPA attorneys page.
We Sue Debt Collectors That Break the FDCPA
Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If Revenue Cycle Associates or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.
Free FDCPA Case Review(214) 851-2250
Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.
Sources
- Revenue Cycle Associates: home page
- Revenue Cycle Associates: About
- Revenue Cycle Associates: Contact
- Revenue Cycle Associates: Bad debt recovery
- PR Newswire: Revenue Cycle Associates connects with Prodigal (2023)
- CFPB enforcement actions list (checked pages 1-17)
- CFPB Consumer Complaint Database: Revenue Cycle Associates, Inc., debt collection
This profile is general information compiled from public sources, not legal advice, and it does not state or imply that Revenue Cycle Associates has violated any law. Company details change; tell us if something here is out of date.