Remex: Who They Are and Your Rights

Type

Collection agency

Also known as

Remex, Inc.

Headquarters

Princeton, NJ

Phone numbers it lists

(800) 562-5158, (800) 772-9284

Website

remexinc.com

80 debt collection complaints were sent to the Consumer Financial Protection Bureau about Remex, Inc. from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.

Who Is Remex?

Remex, Inc. is a collection agency at 475 Wall Street in Princeton, New Jersey. Its website says it has been "recovering delinquent accounts receivable since 1983" and is "authorized to collect in all 50 states." Its footer lists NMLS number 934193, California license 10849-99, and Nevada license CA10122. The company's general number is (800) 562-5158; its consumer FAQ gives (800) 772-9284 for payments by phone and remexpay.com for online payments. Proof of payment can be mailed to Remex, Inc., P.O. Box 765, Rocky Hill, NJ 08553.

Why Remex May Be Contacting You

Remex does not name its clients or list specific industries. Its overview mentions first- and second-placement collections, "Early Out programs," extended business office work, and "Compassionate Collections" aimed at patient relations, which suggests that healthcare providers are among its clients. An "early out" letter usually comes before an account is written off as bad debt and may be sent in the provider's interest as a billing reminder; a later-placement letter means the account is in collection. Your letter should name the creditor and the original account.

Remex's FAQ tells consumers who believe they've already paid to send proof of payment with the account details so it can notify the client. If you see a collection from Remex on your credit report that isn't yours, its FAQ points to the credit bureaus' mixed-file process.

How to Check a Debt Remex Says You Owe

• Locate the validation notice and the dispute deadline it states. It must identify the creditor and break down the balance (15 U.S.C. § 1692g; 12 C.F.R. § 1006.34).
• Send a written dispute within that window if anything is unfamiliar. Remex must suspend collection until it provides verification.
• Ask whether the account is in early-out or collection status, and whether the creditor still owns it.
• Compare with your receipts. If you paid the creditor directly, send proof, as the Remex FAQ suggests, and keep a copy.
• Check the date of last payment. Texas allows four years to sue on most consumer debts (Tex. Civ. Prac. & Rem. Code § 16.004), and debt buyers may not sue on time-barred consumer debt (Tex. Fin. Code § 392.307). New Jersey and other states have different periods.

What Remex Can and Can't Do

Remex collects debts owed to others, so it is a "debt collector" under 15 U.S.C. § 1692a(6). Its compliance page says staff are trained on the FDCPA, FCRA, TCPA and HIPAA. Under those rules it:

• May not falsely represent the amount or character of the debt (15 U.S.C. § 1692e(2)(A)).
• May not report or threaten to report false credit information (15 U.S.C. § 1692e(8)).
• Must stop calling at times or places it knows are inconvenient for you (15 U.S.C. § 1692c(a)(1)).
• Must keep calls within the Reg F seven-in-seven presumption (12 C.F.R. § 1006.14(b)(2)).

We did not find a CFPB enforcement action against Remex. For help with a collector's conduct, see our FDCPA attorneys page.

We Sue Debt Collectors That Break the FDCPA

Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If Remex or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.

Free FDCPA Case Review(214) 851-2250

Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.

Sources

• Remex, Inc.: home page
• Remex, Inc.: Overview
• Remex, Inc.: Consumer FAQ
• Remex, Inc.: Compliance
• CFPB enforcement actions (full list reviewed)
• CFPB Consumer Complaint Database: Remex, Inc., debt collection

This profile is general information compiled from public sources, not legal advice, and it does not state or imply that Remex has violated any law. Company details change; tell us if something here is out of date.