Receivables Management Systems: Who They Are and Your Rights

Type

Collection agency

Also known as

IO, Inc.; Receivables Systems, Inc.; RMS

Headquarters

North Chesterfield, VA

Collects

medical bills, consumer accounts, commercial accounts

Phone numbers it lists

(804) 353-9300, (800) 241-1611

Website

rmscollect.com

193 debt collection complaints were sent to the Consumer Financial Protection Bureau about Io, Inc. from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.

Who Is Receivables Management Systems?

Receivables Management Systems, or RMS, describes itself as "a third party service provider with over twenty-five years of collections experience." Its website gives a mailing address of PO Box 73810, North Chesterfield, Virginia, and two phone numbers, (804) 353-9300 and a toll-free (800) 241-1611.

The CFPB complaint database lists this company under its corporate name, IO, Inc. Two public records connect the names. The Texas Secretary of State's debt collector bond records show an active bond for "IO Inc dba Receivables Systems Inc" at 7206 Hull Street Road in Richmond, Virginia, with the same (804) 353-9300 number that RMS publishes. And the caption of a 2018 federal case in Richmond named the company as "IO, Inc." trading as Receivables Systems, Inc. and Receivables Management Systems. We did not find a CFPB enforcement action against IO, Inc. or Receivables Management Systems.

Several unrelated companies have similar names, such as Receivables Management Partners and Receivable Management Group. Check the Chesterfield, Virginia address and phone number on your letter.

Why Receivables Management Systems May Be Contacting You

RMS says it handles three kinds of collections: medical, consumer and commercial. It describes working accounts through a series of personalized letters combined with phone calls, and it lists credit reporting, skip tracing and "legal referral capability" among its services. The company does not name its clients on its website, but most of its CFPB complaints come from Virginia and Maryland, and medical debt is the most common debt type listed in them. A letter from RMS is therefore most often about a hospital, physician or other healthcare bill.

How to Check a Debt Receivables Management Systems Says You Owe

A medical collection account can often be fixed at the source. Try this order:

• Get the details in writing. RMS must send a validation notice listing the creditor, an itemized balance and your dispute deadline (15 U.S.C. § 1692g; 12 C.F.R. § 1006.34).
• Call your insurer. Compare the date of service and amount with your explanation of benefits. A denied or unpaid claim can sometimes be reprocessed, and the provider may pull the account back from collections.
• Ask the provider for an itemized bill and for any financial assistance or charity-care application, if the provider is a nonprofit hospital.
• Dispute in writing within the validation period if the balance is wrong or isn't yours. Collection must pause until RMS mails verification.
• Check the time limit. Texas generally allows four years to sue on a debt (Tex. Civ. Prac. & Rem. Code § 16.004), and debt buyers cannot sue on time-barred consumer debt (Tex. Fin. Code § 392.307). Virginia and other states have different rules, so the state where you received care can matter.

What Receivables Management Systems Can and Can't Do

RMS is a third-party collection agency, so it is a "debt collector" under 15 U.S.C. § 1692a(6) when it collects consumer debts such as medical bills. Specific points:

• It may not charge a collection fee unless your agreement with the provider or the law allows it. See can a collector add fees to my debt?
• Paid medical collections, and medical collections with an original balance under $500, should not appear on your credit reports under the credit bureaus' current policies. See medical debt reporting changes.
• It may not call more than seven times in seven days about a debt (12 C.F.R. § 1006.14(b)(2)).
• It may not share your medical debt with your employer or relatives, other than to find you.
• For Texans, wages cannot be garnished for an ordinary consumer debt like a medical bill (Tex. Const. art. XVI, § 28).

Our Texas FDCPA attorneys can review a collector's letters or calls with you.

We Sue Debt Collectors That Break the FDCPA

Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If Receivables Management Systems or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.

Free FDCPA Case Review(214) 851-2250

Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.

Sources

• Receivables Management Systems: home page
• Receivables Management Systems: Client Services
• Receivables Management Systems: Contact Us
• Texas Secretary of State: debt collector bond search (IO Inc dba Receivables Systems Inc)
• Case caption, Norman v. IO, Inc., No. 3:18-cv-156 (E.D. Va. 2018), naming IO, Inc. t/a Receivables Systems, Inc. and Receivables Management Systems (ClassAction.org)
• CFPB Consumer Complaint Database (company: Io, Inc.)
• CFPB enforcement actions search
• CFPB Consumer Complaint Database: Io, Inc., debt collection

This profile is general information compiled from public sources, not legal advice, and it does not state or imply that Receivables Management Systems has violated any law. Company details change; tell us if something here is out of date.