Receivable Solutions, LLC, which brands itself RSi RCM, handles billing, insurance follow-up and patient-balance collection for hospitals and health systems. A letter from it usually concerns a hospital or health-system bill.
- Type
- Collection agency
- Also known as
- RSi RCM; RSi
- Headquarters
- Columbia, SC
- Collects
- hospital and health-system patient balances
- Phone numbers it lists
- (803) 790-0446
- Website
- rsircm.com
49 debt collection complaints were sent to the Consumer Financial Protection Bureau about Receivable Solutions LLC from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.
Who Is Receivable Solutions?
Receivable Solutions, LLC operates as RSi RCM, a revenue cycle management company that says it serves healthcare systems and hospitals exclusively. Its website lists an address at 1441 Main Street, Suite 1600, in Columbia, South Carolina, and a phone number of (803) 790-0446, with hours from 8 a.m. to 5 p.m. Eastern on weekdays. Consumers can reach customer service at [email protected] and pay online through the company's payment site.
Its Better Business Bureau business profile lists the company under collections agencies, gives a start date of December 2000, and shows the current LLC formed in September 2019.
Why Receivable Solutions May Be Contacting You
RSi's services cover the whole hospital billing cycle: screening patients for Medicaid, disability or other coverage, coding, billing, insurance follow-up and denials, and patient-pay collection and debt recovery. So you might hear from RSi in more than one role. It could be helping a hospital apply for coverage on your behalf, following up on an insurance claim, or collecting a self-pay balance the hospital says you owe.
When RSi contacts you about an unpaid balance, the letter should name the hospital or health system. Because hospital bills are often reduced or erased by insurance, charity care or financial assistance, it's worth checking all of those before paying.
How to Check a Debt Receivable Solutions Says You Owe
- Request the itemized hospital bill. Texas has required licensed health care facilities to send an itemized bill before pursuing collection since 2023; see our update on SB 490.
- Ask about financial assistance. Nonprofit hospitals must have financial assistance policies. Ask RSi or the hospital whether you were screened and whether you can still apply.
- Match the balance against your insurer's explanation of benefits. A denied claim may still be appealable or resubmittable.
- Dispute in writing within the validation period stated in the notice (15 U.S.C. § 1692g; 12 C.F.R. § 1006.34).
- Keep the age of the bill in mind. Texas generally allows four years to sue on a debt (Tex. Civ. Prac. & Rem. Code § 16.004), and debt buyers may not sue on time-barred consumer debts (Tex. Fin. Code § 392.307). Other states differ.
What Receivable Solutions Can and Can't Do
Whether the FDCPA covers RSi depends on its role. When it collects a patient balance that was in default when the hospital placed it, it is a debt collector under 15 U.S.C. § 1692a(6). Work it does as the hospital's billing agent on current accounts may fall outside the Act. When the FDCPA applies, RSi:
- May not report a medical debt to a credit bureau before contacting you (12 C.F.R. § 1006.30(a)); see our note on medical debt reporting changes.
- May not misstate the amount you owe or ignore insurance payments (15 U.S.C. § 1692e(2)(A)).
- May not call more than seven times in seven days about one account without a presumption of harassment (12 C.F.R. § 1006.14(b)(2)).
- Must stop contacting you, apart from limited notices, if you ask in writing (15 U.S.C. § 1692c(c)).
We did not find a CFPB enforcement action against Receivable Solutions. See medical bill lawsuits in Texas, or our FDCPA attorneys page.
We Sue Debt Collectors That Break the FDCPA
Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If Receivable Solutions, LLC or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.
Free FDCPA Case Review(214) 851-2250
Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.
Sources
- RSi RCM: home page
- BBB business profile: Receivable Solutions LLC (facts only)
- CFPB enforcement actions (full list reviewed)
- CFPB Consumer Complaint Database: Receivable Solutions LLC, debt collection
This profile is general information compiled from public sources, not legal advice, and it does not state or imply that Receivable Solutions, LLC has violated any law. Company details change; tell us if something here is out of date.