Pinnacle Recovery: Who They Are and Your Rights

Type

Collection agency

Also known as

Pinnacle Recovery, Inc.

Headquarters

Carlsbad, CA

Collects

timeshare loans, timeshare maintenance fees

Phone numbers it lists

(760) 929-6685

Website

pinnaclerecovery.com

88 debt collection complaints were sent to the Consumer Financial Protection Bureau about PINNACLE RECOVERY, INC. from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.

Who Is Pinnacle Recovery?

Pinnacle Recovery, Inc. describes itself as a nationwide, full-service debt recovery company and says it was founded in 2000. Its mailing address is P.O. Box 130848, Carlsbad, CA 92013-0848. The company's site lists NMLS number 939459, California debt collector license 10143-99 and Nevada collection agency license CA10152. It also displays membership logos for ARDA, the timeshare industry's trade association. We did not find a CFPB enforcement action against Pinnacle Recovery.

In a January 2023 comment letter to California's Department of Financial Protection and Innovation, the company's president described Pinnacle as a third-party debt collector based in Carlsbad with about 40 full-time employees. The letter was signed for both Pinnacle Recovery, Inc. and Axis Financial Services, Inc.

Why Pinnacle Recovery May Be Contacting You

In that same letter, Pinnacle said the largest share of its collections are "loans and maintenance fees" for the timeshare and vacation-ownership industry. If you own, or once owned, a timeshare interest, a Pinnacle letter most likely concerns a missed payment on the purchase loan or unpaid annual maintenance fees and special assessments charged by the resort or owners' association. Pinnacle lists (760) 929-6685 and [email protected] as contact points.

How to Check a Debt Pinnacle Recovery Says You Owe

Timeshare balances are often a mix of loan principal, interest, yearly fees and late charges, and they can keep growing after you stop using the property. Get the breakdown in writing.

• Start with the validation notice (15 U.S.C. § 1692g; 12 C.F.R. § 1006.34). It should name the resort, developer or association that is owed and itemize interest, fees, payments and credits since the itemization date.
• Dispute within the validation period if you think the amount is wrong or the debt isn't yours. Ask for the purchase contract or deed, the fee schedule for each year billed and a payment history.
• If you deeded back or surrendered the interest, send proof and ask whether fees were charged after that date.
• Ask who the creditor is today. Loan and fee accounts may be owed to different companies.
• Check the age of the debt. In Texas, most suits on a debt must be filed within four years (Tex. Civ. Prac. & Rem. Code § 16.004), and debt buyers cannot sue on time-barred consumer debt (Tex. Fin. Code § 392.307). The state where the resort sits may apply a different rule.

What Pinnacle Recovery Can and Can't Do

As a company collecting consumer debts owed to others, Pinnacle is a "debt collector" under 15 U.S.C. § 1692a(6). A timeshare bought for personal or family vacations is a consumer debt.

• It may not threaten foreclosure on the timeshare interest or a lawsuit unless the creditor actually intends to take that step (15 U.S.C. § 1692e(5)).
• It may not add collection fees that your contract or the law doesn't allow (15 U.S.C. § 1692f(1)).
• It must stop contacting you, except for limited notices, if you tell it in writing to stop (15 U.S.C. § 1692c(c)).
• It may not report a debt to a credit bureau before it has communicated with you about it (12 C.F.R. § 1006.30(a)).

If its contacts crossed a line, our Texas FDCPA attorneys page explains what you can do.

We Sue Debt Collectors That Break the FDCPA

Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If Pinnacle Recovery or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.

Free FDCPA Case Review(214) 851-2250

Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.

Sources

• Pinnacle Recovery: home page
• Pinnacle Recovery: About
• Pinnacle Recovery: Contact
• California DFPI: Pinnacle Recovery comment letter on proposed regulation PRO 03-21 (Jan. 20, 2023)
• CFPB enforcement actions search: Pinnacle
• CFPB Consumer Complaint Database: PINNACLE RECOVERY, INC., debt collection

This profile is general information compiled from public sources, not legal advice, and it does not state or imply that Pinnacle Recovery has violated any law. Company details change; tell us if something here is out of date.