Phoenix Financial Services, LLC is an Indiana collection agency that focuses on unpaid medical bills and reports accounts to the credit bureaus. If it contacts you, a hospital or other health care provider likely placed a bill with it.
- Type
- Collection agency
- Also known as
- Phoenix Financial Services, LLC
- Headquarters
- Indianapolis, IN
- Collects
- medical bills
- Phone numbers it lists
- (855) 342-6567
- Website
- phoenixfinancialsvcs.com
153 debt collection complaints were sent to the Consumer Financial Protection Bureau about Phoenix Financial Services LLC from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.
Who Is Phoenix Financial Services?
Phoenix Financial Services, LLC is a collection agency that works on medical accounts. Its website opens with the line "We will work with you to help resolve your outstanding medical obligations," and its About page says the company is "led and staffed by individuals with years of experience working to resolve medical obligations." The CFPB describes it as an Indiana-based debt collector that mainly collects past-due medical debts and furnishes information to consumer reporting agencies. Its published mailing address is PO Box 361450, Indianapolis, Indiana 46236.
Phoenix's website lists one phone number, (855) 342-6567, and gives pay-by-phone hours of 9 a.m. to 9 p.m. Eastern Monday through Thursday and 9 a.m. to 5 p.m. on Friday.
Phoenix was the subject of a CFPB consent order on June 8, 2023 (File No. 2023-CFPB-0004). The CFPB said Phoenix lacked reasonable written policies on the accuracy of what it furnished to credit bureaus, did not reasonably investigate disputes, and sent collection letters after timely written disputes but before verifying the debts. The order required refunds of amounts paid on unverified debts since January 1, 2017, a $1.675 million civil money penalty and changes to its practices. It does not address any individual consumer's account.
Why Phoenix Financial Services May Be Contacting You
Phoenix's site says it receives accounts when "a creditor has placed an account with our office for collection." Given its focus, that creditor is usually a hospital, physician group, emergency-room staffing company or another health care provider. Because Phoenix reports to the credit bureaus, you may also first see the account as a collection entry on your credit report.
How to Check a Debt Phoenix Says You Owe
- Read the validation notice closely. It must name the provider, itemize the balance and give your dispute deadline (15 U.S.C. § 1692g; 12 C.F.R. § 1006.34).
- Dispute in writing within the validation period and keep proof of mailing. After a timely written dispute, the collector must stop collecting until it sends verification, a rule the CFPB's 2023 order also addressed.
- Ask for the itemized bill and the creditor's name. In Texas, a licensed health care facility must send an itemized bill before it pursues collection (SB 490).
- Check your credit reports. If Phoenix is reporting the debt and the information is wrong, dispute it with the credit bureau as well as with Phoenix, and keep copies.
- Mind the deadline to sue. Texas generally allows four years (Tex. Civ. Prac. & Rem. Code § 16.004); debt buyers cannot sue on time-barred consumer debts (Tex. Fin. Code § 392.307). Other states differ.
What Phoenix Can and Can't Do
A company that collects medical bills for providers is a "debt collector" under 15 U.S.C. § 1692a(6) and, when it reports to credit bureaus, a "furnisher" under the Fair Credit Reporting Act.
- It must reasonably investigate disputes it receives about information it reports (15 U.S.C. § 1681s-2(b)).
- Paid medical collections and those with an original balance under $500 should not appear on reports from the national bureaus (background).
- It may not call more than seven times in seven days about one debt (12 C.F.R. § 1006.14(b)(2)).
- It may not say you owe a debt it has no reasonable basis to believe you owe (15 U.S.C. § 1692e).
See our FDCPA attorneys page for more.
Government Actions on the Public Record
- CFPB consent order (alleged FCRA dispute-handling and FDCPA violations; $1.675 million civil penalty plus refunds) (2023-06-08)
We Sue Debt Collectors That Break the FDCPA
Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If Phoenix Financial Services or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.
Free FDCPA Case Review(214) 851-2250
Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.
Sources
- Phoenix Financial Services: home page
- Phoenix Financial Services: About Us
- CFPB: Phoenix Financial Services, LLC enforcement action (File No. 2023-CFPB-0004)
- CFPB Consumer Complaint Database: Phoenix Financial Services LLC, debt collection
This profile is general information compiled from public sources, not legal advice, and it does not state or imply that Phoenix Financial Services has violated any law. Company details change; tell us if something here is out of date.