Paragon Revenue Group is the healthcare collection brand of Jon Barry & Associates, Inc., a privately owned agency based in Concord, North Carolina. If you hear from it, a hospital or health system has most likely placed an unpaid patient balance with it.
- Type
- Collection agency
- Also known as
- Jon Barry and Associates, Inc.; Jon Barry & Associates, Inc.; PRG
- Headquarters
- Concord, NC
- Collects
- hospital and health-system patient balances, self-pay and early-out patient accounts
- Phone numbers it lists
- (800) 230-2769
- Website
- paragonrevenuegroup.com
187 debt collection complaints were sent to the Consumer Financial Protection Bureau about Jon Barry and Associates, Inc. from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.
Who Is Paragon Revenue Group?
Paragon Revenue Group, or PRG, states on its website that it "is a division of Jon Barry & Associates, Inc." That corporate name is the one the CFPB complaint database uses, so you may see either name on a letter or credit report. The company says it is privately owned, has been collecting debts since 1986, and is headquartered "just north of Charlotte" at 216 Le Phillip Ct., Concord, NC 28025. It lists North Carolina Department of Insurance permit #119498543 and NMLS #1657328, and says it serves clients in 35 states.
PRG says its "core competency is healthcare collections." It markets self-pay and early-out services, third-party collections and insurance billing follow-up to health systems. Its staff training, it says, covers the FDCPA, HIPAA, the FCRA and Section 501(r), the federal rule on billing and collection for nonprofit hospitals.
Why Paragon Revenue Group May Be Contacting You
Most PRG contacts concern a medical bill. Some healthcare agencies work on the hospital's behalf before an account is treated as bad debt (the "early-out" stage), and others collect after it has been written off. A statement from PRG may be the first notice you get about a balance the hospital thinks you owe after insurance. The letter should name the provider and the date of service. You can reach PRG at (800) 230-2769, and its site links to an online bill-pay portal.
How to Check a Debt Paragon Revenue Group Says You Owe
Medical balances are often wrong because of insurance processing, so check them before you pay:
- Get the itemized bill. Ask the hospital and PRG for an itemized statement showing each charge, what insurance paid and any adjustments. Texas now requires an itemized bill before many medical debts can be sent to collection; see our note on Texas SB 490.
- Read the validation notice. A third-party collector must send the notice required by 15 U.S.C. § 1692g and 12 C.F.R. § 1006.34, with the creditor's name and an itemized amount.
- Dispute in writing within the validation period. PRG then has to pause collection until it sends verification.
- Check your explanation of benefits. If insurance denied a claim or never received it, ask the provider to re-bill. If the provider is a nonprofit hospital, ask for its financial-assistance application; federal tax rules require such hospitals to make reasonable efforts to find out whether you qualify before taking certain "extraordinary" collection actions (26 C.F.R. § 1.501(r)-6).
- Watch the calendar. In Texas, suits on most debts must be filed within four years (Tex. Civ. Prac. & Rem. Code § 16.004), and a debt buyer cannot sue on a consumer debt after that (Tex. Fin. Code § 392.307). Other states use different periods.
What Paragon Revenue Group Can and Can't Do
When it collects for hospitals and other providers, PRG is a third-party "debt collector" under 15 U.S.C. § 1692a(6). Some points that matter for medical accounts:
- It may not discuss your medical debt with your family, neighbors or employer, apart from limited location requests (15 U.S.C. § 1692c(b)). See can a collector contact my family or employer?
- It may not misstate the amount you owe, for example by ignoring an insurance payment (15 U.S.C. § 1692e(2)).
- Credit-bureau rules for medical collections have changed. Read how the bureaus now treat medical debt.
- It is limited to seven calls in seven days per account (12 C.F.R. § 1006.14(b)(2)).
We did not find a CFPB enforcement action against Jon Barry and Associates or Paragon Revenue Group. If a medical collector has mishandled your account, our FDCPA attorneys can review it.
We Sue Debt Collectors That Break the FDCPA
Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If Paragon Revenue Group or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.
Free FDCPA Case Review(214) 851-2250
Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.
Sources
- Paragon Revenue Group: home page
- Paragon Revenue Group: Meet PRG
- CFPB enforcement actions search: Jon Barry
- CFPB Consumer Complaint Database: Jon Barry and Associates, Inc., debt collection
This profile is general information compiled from public sources, not legal advice, and it does not state or imply that Paragon Revenue Group has violated any law. Company details change; tell us if something here is out of date.