Monarch Recovery Management, Inc.: Who They Are and Your Rights

Type

Collection agency

Also known as

Monarch Recovery Holdings, Inc.; Monarch Recovery Management; MRMI; Academy Collection Service, Inc.

Headquarters

Bensalem, PA

Phone numbers it lists

(844) 280-6011

Website

monarchrm.com

307 debt collection complaints were sent to the Consumer Financial Protection Bureau about Monarch Recovery Holdings, Inc. from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.

Who Is Monarch Recovery Management?

Monarch Recovery Management, Inc. (MRMI) is a debt collection company headquartered at 3260 Tillman Drive, Suite 75, Bensalem, Pennsylvania 19020. It grew out of Academy Collection Service, Inc., a Philadelphia agency. A July 2009 industry announcement reported that three Academy senior managers bought the company through a newly formed holding company, Monarch Recovery Management, Inc., which would run Academy as a subsidiary until it was licensed to operate under the Monarch name. The company's Better Business Bureau profile gives a 1973 start date and a July 2009 ownership change.

Monarch lists a Nevada collection agency license (CAD161238) on its website, and New York City licensing data shows a debt collection agency license for it at the Bensalem address. The CFPB complaint database uses the name Monarch Recovery Holdings, Inc. Its consumer number is (844) 280-6011.

Why Monarch Recovery Management May Be Contacting You

Monarch collects accounts on behalf of its clients and describes its approach as digital, offering online access, low monthly payments, long-term plans, settlements and installment options. Its website does not name its clients or the industries it serves, so the creditor named on your letter or text is the best clue to what the account is.

Monarch's website steers consumers to an online account-access portal. Before you log in or pay, make sure the creditor and the last digits of the account number match an account you had. If they do not, dispute in writing rather than paying.

How to Check a Debt Monarch Says You Owe

Whatever the account turns out to be, ask for the details before you agree to a payment plan or settlement.

• Read the validation notice. It must name the current creditor, itemize the balance from a reference date, and give you a dispute deadline (15 U.S.C. § 1692g; 12 C.F.R. § 1006.34).
• Dispute in writing within the validation period. A written dispute requires Monarch to pause collection until it sends verification. Ask for the original creditor's name, the original account number and a recent statement.
• Ask who owns the account today. If the account was sold, there may be a debt buyer behind the creditor named in the letter.
• Look at any settlement offer carefully. Get any settlement in writing before paying, and make sure it states the account will be considered resolved.
• Know the limits. Texas generally allows four years to sue on a debt (Tex. Civ. Prac. & Rem. Code § 16.004), and debt buyers cannot sue on time-barred consumer debt in Texas (Tex. Fin. Code § 392.307). Pennsylvania and other states have their own periods.

What Monarch Recovery Management Can and Can't Do

A company that regularly collects debts owed to others is a "debt collector" under 15 U.S.C. § 1692a(6). For Monarch, that means:

• A settlement letter on an old debt may not suggest the creditor can sue if the debt is time-barred (15 U.S.C. § 1692e; 12 C.F.R. § 1006.26(b)).
• If it emails or texts you, each message must offer a simple way to opt out (12 C.F.R. § 1006.6(e)).
• More than seven calls in seven days about one account is presumed harassing (12 C.F.R. § 1006.14(b)(2)).
• It must stop most communication if you tell it in writing to stop or that you refuse to pay (15 U.S.C. § 1692c(c)).

Read whether you can tell a collector to stop calling, or see our FDCPA attorneys page.

We Sue Debt Collectors That Break the FDCPA

Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If Monarch Recovery Management, Inc. or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.

Free FDCPA Case Review(214) 851-2250

Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.

Sources

• Monarch Recovery Management: home page (address, phone, licenses)
• insideARM: Academy Collection Service sold to senior managers (July 7, 2009)
• BBB business profile: Monarch Recovery Management, Inc. (founding, incorporation, ownership change)
• NYC Department of Consumer and Worker Protection license data (Monarch Recovery Management, Inc.)
• CFPB Consumer Complaint Database: Monarch Recovery Holdings, Inc., debt collection

This profile is general information compiled from public sources, not legal advice, and it does not state or imply that Monarch Recovery Management, Inc. has violated any law. Company details change; tell us if something here is out of date.