LB Gray LLC is an Indianapolis debt collection agency whose website focuses on multifamily housing. A letter or call from it usually concerns a balance an apartment community says you owe after a lease ended.
- Type
- Collection agency
- Also known as
- L.B.Gray LLC A Debt Collection Agency; LB Gray LLC
- Headquarters
- Indianapolis, IN
- Collects
- apartment and rental balances
- Phone numbers it lists
- (317) 236-0233, (877) 262-4729
- Website
- lbgrayllc.com
32 debt collection complaints were sent to the Consumer Financial Protection Bureau about L.B.Gray LLC A Debt Collection Agency from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.
Who Is LB Gray?
LB Gray LLC is a debt collection agency at 9100 Keystone Crossing, Suite 850, Indianapolis, Indiana 46240. Its website lists (317) 236-0233 as its main number and (877) 262-4729 as its toll-free number, and states that its communications are from a debt collector. According to the site, Robert (Bob) Gray founded the agency in 2006 after more than 15 years in the revenue recovery industry, and he partnered with the Indianapolis firm Landman Beatty Lawyers; the site's header links to Landman Beatty. The site displays logos of apartment-industry groups and property-software vendors, including the National Apartment Association, Yardi, RealPage and ResMan.
Why LB Gray May Be Contacting You
LB Gray markets itself to multifamily housing owners and managers. It runs a creditor portal for property managers and links to "The Eviction Portal," a separate site for landlords. If LB Gray contacts you, the most likely reason is a final account statement from a former apartment: unpaid rent, an early-termination or lease-break charge, damage or cleaning charges beyond the security deposit, or utility charges billed through the lease. The letter should name the property and the original creditor, usually the ownership entity rather than the apartment's marketing name.
How to Check a Debt LB Gray Says You Owe
Move-out balances are often built from estimates, so gather your own records first: the lease, the move-in and move-out inspection reports, photos, your forwarding-address notice, and the deposit accounting.
- Read the validation notice. It must itemize the balance from a fixed date and explain your dispute window (15 U.S.C. § 1692g; 12 C.F.R. § 1006.34).
- Dispute in writing before the deadline and ask for the lease, the ledger and repair invoices behind each charge. See how to dispute a debt.
- Compare against the deposit. In Texas, a landlord who keeps part of a deposit generally must give a written description of the deductions (Tex. Prop. Code § 92.104). A collection balance should reflect the deposit.
- Ask who owns the account and whether the property was sold after you moved out.
- Check the timing. Texas generally allows four years to sue on a lease debt (Tex. Civ. Prac. & Rem. Code § 16.004), and debt buyers can't sue on time-barred consumer debt (Tex. Fin. Code § 392.307). Indiana and other states have their own rules.
What LB Gray Can and Can't Do
An agency collecting rent and lease charges for landlords is a "debt collector" under 15 U.S.C. § 1692a(6), and residential rent is a consumer debt. In practice, LB Gray:
- May not collect fees the lease or the law doesn't authorize (15 U.S.C. § 1692f(1)); see whether a collector can add fees.
- May not threaten a lawsuit or wage garnishment unless that step is lawful and actually intended (15 U.S.C. § 1692e(4)–(5)). Texas does not allow wage garnishment for ordinary consumer debts, including old rent (Tex. Const. art. XVI, § 28).
- May not tell your new landlord or your employer about the debt, apart from limited location requests (15 U.S.C. § 1692c(b)).
- Must report the account as disputed if it reports a debt it knows you've disputed (15 U.S.C. § 1692e(8)).
We did not find a CFPB enforcement action against LB Gray.
We Sue Debt Collectors That Break the FDCPA
Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If LB Gray or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.
Free FDCPA Case Review(214) 851-2250
Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.
Sources
- LB Gray: home page
- LB Gray: About our agency
- CFPB enforcement actions (full list reviewed)
- CFPB Consumer Complaint Database: L.B.Gray LLC A Debt Collection Agency, debt collection
This profile is general information compiled from public sources, not legal advice, and it does not state or imply that LB Gray has violated any law. Company details change; tell us if something here is out of date.