KeyBridge is a health care revenue company and debt collection agency in Lima, Ohio. It collects early-stage patient balances and older medical bad debt for hospitals, physician groups and other providers.
- Type
- Collection agency
- Also known as
- KeyBridge Medical Revenue Care; KeyBridge
- Headquarters
- Lima, OH
- Collects
- medical bills, hospital bills
- Phone numbers it lists
- (877) 222-4114
- Website
- keybridgemed.com
44 debt collection complaints were sent to the Consumer Financial Protection Bureau about KeyBridge Medical Revenue Management from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.
Who Is KeyBridge Medical Revenue Management?
KeyBridge is a health care revenue cycle company at 2348 Baton Rouge Avenue in Lima, Ohio. Its website uses the names KeyBridge Medical Revenue Company and KeyBridge Medical Revenue Care; the CFPB database lists it as KeyBridge Medical Revenue Management. Its footer states plainly that "KeyBridge is a debt collection agency." The company lists NMLS ID 2431411. We did not find a CFPB enforcement action against KeyBridge.
KeyBridge's About page says founder Ned Koenig started the business in a basement office. His son, Scott Koenig, has led it as CEO since 1993.
Why KeyBridge May Be Contacting You
KeyBridge says it focuses on health care: providers, hospitals, physician groups and other medical specialties. It handles two stages of a patient account:
- Early-out patient balance recovery. Contact soon after a bill goes unpaid, often while the account is still with the provider.
- Medical bad debt recovery. Older balances the provider has written off and sent to collection.
It also does billing paperwork for providers. Its site has a patient payment portal and patient resources on payment plans and rights. The listed number is (877) 222-4114.
How to Check a Debt KeyBridge Says You Owe
Ask KeyBridge which stage your account is in. An early-out account may still be eligible for the hospital's own discounts and payment plans.
- Look at the validation notice for the provider's name, the date of service and the itemized balance (15 U.S.C. § 1692g; 12 C.F.R. § 1006.34).
- Dispute in writing within the validation period if you think insurance should have paid, the services weren't yours or the amount is wrong. Ask for the itemized bill and the explanation of benefits.
- Apply for financial assistance. Nonprofit hospitals must have a written financial-assistance policy, and many accept applications even after a bill is sent out for collection.
- Ask who owns the account and whether it has been or will be reported to the credit bureaus.
- Don't forget the time limit. Texas generally allows four years to sue on a debt (Tex. Civ. Prac. & Rem. Code § 16.004), and debt buyers cannot sue on time-barred consumer debt (Tex. Fin. Code § 392.307). Ohio and other states have their own deadlines.
What KeyBridge Can and Can't Do
Because it collects patient balances owed to its provider clients, KeyBridge is a "debt collector" under 15 U.S.C. § 1692a(6) for that work.
- A licensed Texas health care facility must send you an itemized bill before it pursues collection; see Texas SB 490.
- It may not discuss your medical account with relatives or your employer (15 U.S.C. § 1692c(b)).
- It may not call more than seven times in seven days about the same bill (12 C.F.R. § 1006.14(b)(2)).
- Paid medical collections and medical collections under $500 should not appear on your credit reports; see our note on medical debt reporting.
If KeyBridge's collection seemed improper, see our Texas FDCPA attorneys page.
We Sue Debt Collectors That Break the FDCPA
Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If KeyBridge Medical Revenue Management or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.
Free FDCPA Case Review(214) 851-2250
Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.
Sources
- KeyBridge: home page
- KeyBridge: About Us
- CFPB enforcement actions search: KeyBridge
- CFPB Consumer Complaint Database: KeyBridge Medical Revenue Management, debt collection
This profile is general information compiled from public sources, not legal advice, and it does not state or imply that KeyBridge Medical Revenue Management has violated any law. Company details change; tell us if something here is out of date.