Innovative Recovery: Who They Are and Your Rights

Type

Collection agency

Also known as

ResidentCollect, Inc.; Innovative Recovery, Inc.; Allied Collection Service, Inc.

Headquarters

Dallas, TX

Collects

apartment and multifamily rental balances

Phone numbers it lists

(844) 419-0102

Website

innovativerecovery.com

312 debt collection complaints were sent to the Consumer Financial Protection Bureau about ResidentCollect, Inc. from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.

Who Is Innovative Recovery?

Complaints to the CFPB are filed under the name "ResidentCollect, Inc." The Better Business Bureau's profile for Innovative Recovery, Inc. lists ResidentCollect, Inc. among its alternate names, along with Allied Collection Service, Inc. and ResidentCheck.com, and the residentcollect.com web address now forwards to Innovative Recovery's website. The BBB shows the corporation as incorporated in November 1991.

Innovative Recovery's office is at 5310 Harvest Hill Road, Suite 277, in Dallas, Texas. Its website says it has worked in revenue management since 1994 and that its work is focused solely on multifamily collections. It lists credit reporting to all three national bureaus, skip tracing, "garnishment recovery," an in-house collection attorney and a national attorney network among its services. We did not find a CFPB enforcement action against Innovative Recovery or ResidentCollect.

Why Innovative Recovery May Be Contacting You

Apartment owners and management companies place former residents' unpaid balances with Innovative Recovery. A letter, call or text from it usually concerns a final account statement after move-out: unpaid rent, a lease-break or reletting fee, cleaning and repair charges, utility reimbursement, or the balance left after the property applied your security deposit.

Its site lists (844) 419-0102 (option 1) for people who received a call or letter about a debt.

How to Check a Debt Innovative Recovery Says You Owe

Move-out balances are built from the landlord's own accounting, and the collection agency usually has only the ledger the property sent. Ask for the paperwork behind each charge.

• Read the validation notice. It must name the apartment community or owner and itemize the balance since a set date (15 U.S.C. § 1692g; 12 C.F.R. § 1006.34).
• Dispute in writing within the validation period. Request the lease, the move-out inspection, photos, repair invoices and the resident ledger. Collection must stop until Innovative Recovery verifies the debt.
• Match the deposit accounting. In Texas, a landlord generally must refund the deposit or send a written list of deductions within 30 days after you surrender the unit and give a forwarding address (Tex. Prop. Code §§ 92.103, 92.104). Check whether that happened and whether the deposit was credited.
• Ask whether the property still owns the account. Some rental debts are later sold; you are entitled to know who the current creditor is.
• Look at the move-out date. Texas generally allows four years to sue on a debt (Tex. Civ. Prac. & Rem. Code § 16.004), and debt buyers may not sue on time-barred consumer debt (Tex. Fin. Code § 392.307). Other states have different deadlines.

What Innovative Recovery Can and Can't Do

An agency that collects rent balances owed to apartment owners is a "debt collector" under 15 U.S.C. § 1692a(6). Residential rent is a consumer debt, so the FDCPA, Regulation F and, in Texas, the Texas Debt Collection Act apply.

• It may not collect charges the lease does not authorize, or inflate a balance with unsupported fees (15 U.S.C. § 1692f(1)).
• It may not report the account to a credit bureau before first communicating with you (12 C.F.R. § 1006.30(a)), and it must mark the account as disputed if it reports after you dispute (15 U.S.C. § 1692e(8)).
• Its site mentions garnishment recovery. Garnishment requires a court judgment, and Texas does not allow wage garnishment for an ordinary consumer debt such as unpaid rent.
• It may not discuss the debt with your new landlord, employer or roommates (15 U.S.C. § 1692c(b)) or call more than seven times in seven days about the account (12 C.F.R. § 1006.14(b)(2)).

If its collection seemed improper, see our Texas FDCPA attorneys page.

We Sue Debt Collectors That Break the FDCPA

Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If Innovative Recovery or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.

Free FDCPA Case Review(214) 851-2250

Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.

Sources

• Innovative Recovery: home page
• BBB business profile: Innovative Recovery, Inc. (alternate names include ResidentCollect, Inc.)
• CFPB enforcement actions search: ResidentCollect
• CFPB enforcement actions search: Innovative Recovery
• CFPB Consumer Complaint Database: ResidentCollect, Inc., debt collection

This profile is general information compiled from public sources, not legal advice, and it does not state or imply that Innovative Recovery has violated any law. Company details change; tell us if something here is out of date.