Eastern Revenue, Inc. (ERI) is a Pennsylvania collection agency that works past-due accounts for colleges and universities, health care providers and financial institutions. A contact from ERI often concerns an unpaid tuition or student account balance, a medical bill or a loan.
- Type
- Collection agency
- Also known as
- Eastern Revenue, Inc.; ERI
- Headquarters
- Horsham, PA
- Collects
- college and university student account balances, medical bills, financial institution accounts
- Phone numbers it lists
- (866) 337-8875, (888) 337-8875
- Website
- easternrevenue.com
120 debt collection complaints were sent to the Consumer Financial Protection Bureau about Eastern Revenue, Inc. from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.
Who Is Eastern Revenue?
Eastern Revenue, Inc. (ERI) says it was "founded in 1989" and describes itself as "a Pennsylvania-based, fully bonded and insured collection agency." Its office is at 601 Dresher Road, Suite 301, Horsham, Pennsylvania 19044. According to its website, ERI grew by acquiring Financial Recoveries in 2010, RMC in 2016 and Remit Corporation in 2017, and Tammy Robertson bought the company in June 2024 and became its president.
ERI lists (866) 337-8875 for customers and (888) 337-8875 for client services. Call the customer line yourself if you want to be sure a message really came from ERI.
We did not find a CFPB enforcement action against Eastern Revenue.
Why Eastern Revenue May Be Contacting You
ERI's website names three markets: higher education, medical and financial. It says it has partnered "with institutions across higher education, healthcare, and finance" since 1989.
Higher education is the one that surprises people most. Colleges often send unpaid student account balances (tuition after a withdrawal, a returned financial-aid refund, housing charges, library or parking fines) to an outside agency. These are usually balances owed to the school itself rather than federal Direct Loans, which the Department of Education collects through its own system. ERI may also contact you about a hospital or physician bill or a past-due account with a bank or credit union.
How to Check a Debt Eastern Revenue Says You Owe
- Read the validation notice. Under 15 U.S.C. § 1692g and 12 C.F.R. § 1006.34, ERI must name the creditor, itemize the balance since a reference date and give your dispute deadline.
- For a school balance, get the student ledger. Ask the school's bursar for an itemized account history. Charges that appear after a withdrawal often come from the return of federal aid, and the ledger shows how they were calculated.
- For a medical balance, request the itemized bill and compare it with your insurance explanation of benefits. Texas facilities must send an itemized bill before pursuing collection (SB 490).
- Dispute in writing within the validation period if anything does not match; ERI must pause collection until it mails verification. See how to dispute.
- Ask who owns the account and whether paying ERI will clear your hold with the school, such as a transcript hold.
- Check the time limit. Texas generally allows four years to sue (Tex. Civ. Prac. & Rem. Code § 16.004), and debt buyers may not sue on time-barred consumer debts (Tex. Fin. Code § 392.307). Other states set their own limits.
What Eastern Revenue Can and Can't Do
ERI collects debts owed to its clients, so it is a "debt collector" under 15 U.S.C. § 1692a(6). Some limits that apply:
- It may not threaten consequences that are not real, such as claiming you will be arrested or that a school will take action it has no intention of taking (15 U.S.C. § 1692e(4)-(5)).
- It may not add collection fees unless the agreement you signed, such as a school's financial responsibility agreement, or the law allows them (15 U.S.C. § 1692f(1)).
- It may not contact you at work if it knows your employer prohibits such calls (15 U.S.C. § 1692c(a)(3)).
- It may not call more than seven times in seven days about a debt (12 C.F.R. § 1006.14(b)(2)).
See our FDCPA attorneys page for more.
We Sue Debt Collectors That Break the FDCPA
Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If Eastern Revenue or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.
Free FDCPA Case Review(214) 851-2250
Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.
Sources
- Eastern Revenue: home page
- Eastern Revenue: Who We Are
- CFPB enforcement actions search: Eastern Revenue
- CFPB Consumer Complaint Database: Eastern Revenue, Inc., debt collection
This profile is general information compiled from public sources, not legal advice, and it does not state or imply that Eastern Revenue has violated any law. Company details change; tell us if something here is out of date.