Contract Callers Inc. (CCI) is an Augusta, Georgia company that provides contact-center services, utility meter and field services, and first- and third-party collections. A collection call or letter from CCI is about an account it is handling for a client.
- Type
- Collection agency
- Also known as
- CCI; Contract Callers, Inc.
- Headquarters
- Augusta, GA
- Phone numbers it lists
- (800) 825-8038
- Website
- contractcallers.com
943 debt collection complaints were sent to the Consumer Financial Protection Bureau about CONTRACT CALLERS INC from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.
Who Is Contract Callers Inc.?
Contract Callers Inc., which uses the initials CCI, lists its address as 501 Greene Street in Augusta, Georgia. The company describes two lines of business. One is a contact center offering customer relationship management, "first party receivables management" and "third party debt recovery services." The other is field work for gas, electric and water utilities, such as meter reading and meter services, which CCI says it has provided since 1926. It says it has offered first- and third-party contact center services for more than 90 years.
CCI's site does not identify its owners, so we do not state who owns it.
Why Contract Callers Inc. May Be Contacting You
The distinction between CCI's two collection services can be confusing, so it is worth understanding before you respond:
- First-party receivables management usually means calling a company's customers on the company's behalf, often under the client's own name, while an account is still with that company.
- Third-party debt recovery means collecting in CCI's own name on accounts a client has placed with it after the customer fell behind.
CCI's site does not name the creditors it collects for, so the validation notice is your best source for whose account it is. Given CCI's long history with gas, electric and water utilities, a utility balance is one possibility, but do not assume; confirm it from the notice. CCI also invites consumers to text JOIN to a short code for account messages, so you may see text messages as well as calls and letters.
How to Check a Debt Contract Callers Says You Owe
Since CCI's website will not tell you who the creditor is, everything turns on the paperwork.
- Ask for and read the validation notice. It must name the creditor, itemize the balance from a set date and give you a deadline to dispute (15 U.S.C. § 1692g; 12 C.F.R. § 1006.34).
- Dispute in writing within the validation period if you do not recognize the creditor, the account number or the amount. Request the client's account history and final bill.
- Confirm who currently owns the debt and whether CCI is collecting as the client's agent.
- Check against your records. Final service bills often include estimated readings, deposits or late fees; compare them with your own statements and any deposit you paid.
- Do not overlook limitations. Texas law generally gives four years to file suit on a debt (Tex. Civ. Prac. & Rem. Code § 16.004), and a debt buyer may not sue on time-barred consumer debt (Tex. Fin. Code § 392.307). The period may differ in other states.
What Contract Callers Inc. Can and Can't Do
When CCI collects in its own name on accounts owed to a client, it is a "debt collector" under 15 U.S.C. § 1692a(6). When a creditor collects its own accounts under its own name, the FDCPA generally does not apply, though a creditor that uses a false name to suggest a third party is involved can be covered. Key points:
- Collection texts must include a clear, simple way to opt out (12 C.F.R. § 1006.6(e)); CCI's own text terms say replying STOP cancels its messages.
- Calls are limited to seven attempts in seven days per account (12 C.F.R. § 1006.14(b)(2)). See what times collectors can call.
- In its own collections, it may not falsely imply government affiliation or use a name other than its true name (15 U.S.C. § 1692e(1), (14)).
- A written request to stop contact must generally be honored (15 U.S.C. § 1692c(c)).
We did not find an enforcement action against Contract Callers in the CFPB's enforcement actions list, the FTC's case database, the Connecticut Department of Banking's 2016–2026 consumer credit orders, California DFPI enforcement records or the New York DFS enforcement actions list, which we checked in November 2026.
We Sue Debt Collectors That Break the FDCPA
Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If Contract Callers Inc. or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.
Free FDCPA Case Review(214) 851-2250
Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.
Sources
- Contract Callers Inc.: home page and contact details
- CFPB Consumer Complaint Database: CONTRACT CALLERS INC, debt collection
This profile is general information compiled from public sources, not legal advice, and it does not state or imply that Contract Callers Inc. has violated any law. Company details change; tell us if something here is out of date.