Collection Bureau of Walla Walla, Inc. is a collection agency in Walla Walla, Washington, that traces its roots to a merchant-owned credit bureau of the 1920s. It collects for medical, utility, government, financial, education, commercial and rental clients.
- Type
- Collection agency
- Also known as
- Collection Bureau of Walla Walla, Inc.; CBWW
- Headquarters
- Walla Walla, WA
- Collects
- medical bills, utility bills, government accounts, financial accounts, education accounts, rental and HOA accounts, small claims judgments
- Phone numbers it lists
- (509) 525-2456
- Website
- cbwallawalla.com
24 debt collection complaints were sent to the Consumer Financial Protection Bureau about Collection Bureau of Walla Walla from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.
Who Is Collection Bureau of Walla Walla?
Collection Bureau of Walla Walla, Inc. (CBWW) is a third-party debt collection agency at 224 E. Poplar Street in Walla Walla, Washington. Its About page says it began as a merchant-owned credit bureau in the 1920s (its home page gives 1924), became privately owned in 1980, and has focused on debt collection since 1999.
The company lists collection licenses in Washington, Oregon and Idaho on its website. It says it reports qualifying consumer accounts to TransUnion and Equifax and that it has an in-house legal department that may pursue a lawsuit on a client's behalf, but only after the client authorizes it in writing. We did not find a CFPB enforcement action against Collection Bureau of Walla Walla.
Why Collection Bureau of Walla Walla May Be Contacting You
CBWW's Services page lists the industries it serves: government, medical, utilities, financial, education, commercial, rental and HOA, and small claims judgments. Most of its clients are in the Walla Walla Valley and the surrounding region, so a letter from CBWW usually concerns a local clinic or hospital bill, a utility account, a rent or homeowners' association balance, or a court judgment a business already obtained against you.
If you have moved away from eastern Washington or Oregon, a contact from CBWW may be about an old local account you thought was closed.
How to Check a Debt Collection Bureau of Walla Walla Says You Owe
- Find the validation notice. It should name the original creditor (for example, the clinic, utility or landlord), itemize the balance since a reference date, and tell you how long you have to dispute (15 U.S.C. § 1692g; 12 C.F.R. § 1006.34).
- Send a written dispute within that window if the debt is not yours, was paid, or the amount looks wrong. CBWW must stop collecting until it sends verification.
- Ask who owns the account now. A utility or landlord may still own it, with CBWW collecting on commission, or the account may already be a judgment.
- Check the math. Compare the balance against your final utility bill, move-out statement or medical explanation of benefits. Rental balances often include charges you can contest.
- Mind the clock. In Texas, the general limit for suing on a debt is four years (Tex. Civ. Prac. & Rem. Code § 16.004), and debt buyers cannot sue on time-barred consumer debt (Tex. Fin. Code § 392.307). Washington, Oregon and Idaho apply their own limitation periods, and a judgment is treated differently from an unpaid bill.
What Collection Bureau of Walla Walla Can and Can't Do
As an agency collecting debts owed to others, CBWW is a "debt collector" under 15 U.S.C. § 1692a(6). That means:
- Because it reports to credit bureaus, it must report disputed debts as disputed (15 U.S.C. § 1692e(8)). The bureaus also stopped listing paid medical collections and those under $500; see our medical debt credit reporting note.
- It may not threaten to sue unless a lawsuit is actually intended and authorized (15 U.S.C. § 1692e(5)).
- It generally may not discuss your debt with neighbors, coworkers or relatives (15 U.S.C. § 1692c(b)).
- It must honor a written request to stop contacting you, except to confirm it is stopping or to notify you of a specific action (15 U.S.C. § 1692c(c)).
For help reading a collection letter or lawsuit, see how to dispute a debt with a collector and our Texas FDCPA attorneys page.
We Sue Debt Collectors That Break the FDCPA
Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If Collection Bureau of Walla Walla or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.
Free FDCPA Case Review(214) 851-2250
Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.
Sources
- Collection Bureau of Walla Walla: home page
- Collection Bureau of Walla Walla: About (history and licenses)
- Collection Bureau of Walla Walla: Services
- CFPB enforcement actions list
- CFPB Consumer Complaint Database: Collection Bureau of Walla Walla, debt collection
This profile is general information compiled from public sources, not legal advice, and it does not state or imply that Collection Bureau of Walla Walla has violated any law. Company details change; tell us if something here is out of date.