AllianceOne: Who They Are and Your Rights

Type

Collection agency

Also known as

Alliance One, Inc.; AllianceOne Receivables Management, Inc.; AllianceOne Inc.

Headquarters

Blue Bell, PA

Collects

court fines and fees, government accounts, highway toll charges, credit card accounts, medical bills, utility bills, communications bills, auto accounts, education balances

Phone numbers it lists

(800) 858-4472, (866) 897-5349, (877) 541-8420, (877) 480-5110, (888) 237-0059

Website

allianceoneinc.com

294 debt collection complaints were sent to the Consumer Financial Protection Bureau about Alliance One, Inc. from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.

Who Is AllianceOne?

AllianceOne's website is published by AllianceOne Receivables Management, Inc., a Delaware corporation with its office at 512 Township Line Road, Blue Bell, Pennsylvania 19422; the site's copyright notice uses the name AllianceOne Inc. The company says it has operated for more than 25 years and is a subsidiary of the TP Group, the global business services company formerly known as Teleperformance. Its disclosures list a California license (10273-99), NMLS ID 441662, and a Colorado office in Denver.

AllianceOne describes itself as a "digital-first" collector that uses AI-based analytics, online payment portals and QR codes on letters, with human collectors handling negotiation and harder cases, from onshore, nearshore and offshore locations.

Why AllianceOne May Be Contacting You

AllianceOne's services page lists automotive, financial services, government, healthcare, retail, communications, utility, legal and education clients. Government and court work stands out: its contact page gives two separate numbers for court and government accounts, and its home page highlights its work for the Central Florida Expressway Authority, a toll agency.

Use the contact page to match the number to your account type:

• Court or government accounts: (866) 897-5349 or (877) 541-8420
• Credit card accounts: (877) 480-5110
• Medical accounts: (888) 237-0059
• Consumer hotline: (800) 858-4472

How to Check a Debt AllianceOne Says You Owe

Start by working out whether the account is a consumer debt (a card, medical bill or utility) or a court or government obligation, because the rules and the people who can fix errors are different.

• For a consumer debt, read the validation notice. It must name the creditor and itemize the balance (15 U.S.C. § 1692g; 12 C.F.R. § 1006.34). Dispute in writing within the validation period if anything is wrong; AllianceOne must pause collection until it verifies.
• For a court fine or toll, contact the court clerk or toll agency directly to confirm the amount and ask about payment plans, fee waivers or a hearing. The court's own record controls what you owe.
• Ask about fees for paying. If you are told you must pay a processing or convenience fee, ask what law or agreement allows it. Our update on pay-to-pay fees explains the history; the CFPB withdrew its 2022 opinion in 2025, but the FDCPA's ban on unauthorized fees still applies.
• Ask who owns a consumer account now, and compare the balance with your last statement.
• Check the dates. Texas generally allows four years to sue on a consumer debt (Tex. Civ. Prac. & Rem. Code § 16.004), and debt buyers cannot sue on time-barred consumer debt here (Tex. Fin. Code § 392.307). Court judgments and government debts follow different rules, and other states set their own limits.

What AllianceOne Can and Can't Do

When AllianceOne collects consumer debts owed to its clients, it is a "debt collector" under 15 U.S.C. § 1692a(6). The FDCPA covers obligations that arise from transactions for personal, family or household purposes (15 U.S.C. § 1692a(5)), so whether a particular court fine or government charge is covered depends on what the obligation is. For consumer accounts, AllianceOne:

• may not collect any fee not expressly authorized by the agreement or permitted by law (15 U.S.C. § 1692f(1));
• may not suggest it is a court or government body, or threaten arrest (15 U.S.C. § 1692e(1), (4));
• may not call more than seven times in seven days about one debt (12 C.F.R. § 1006.14(b)(2)); and
• may not threaten wage garnishment over ordinary consumer debt in Texas, where it is not allowed.

If AllianceOne's collection seemed improper, see our Texas FDCPA attorneys page.

Government Actions on the Public Record

• North Carolina Department of Insurance civil penalty against AllianceOne Receivables Management, Inc. (processing fees; refunds required) (2014-04-11)

We Sue Debt Collectors That Break the FDCPA

Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If AllianceOne or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.

Free FDCPA Case Review(214) 851-2250

Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.

Sources

• AllianceOne: home page
• AllianceOne: About
• AllianceOne: Contact Us
• AllianceOne: Services and Solutions
• AllianceOne: Important Consumer Information and Disclosures
• AllianceOne: Terms of Use / Legal Statement
• InsuranceNewsNet (N.C. Department of Insurance release): Some North Carolinians Eligible for Collection Agency Refunds (April 2014)
• American Banker: Collection Agency to Refund Processing Fees (April 14, 2014)
• CFPB Consumer Complaint Database: Alliance One, Inc., debt collection

This profile is general information compiled from public sources, not legal advice, and it does not state or imply that AllianceOne has violated any law. Company details change; tell us if something here is out of date.