Admin Recovery, LLC is a small collection agency near Buffalo, New York. It collects accounts for retailers, credit card issuers and banks, so a call or letter usually concerns an unpaid store card, credit card or bank account.
- Type
- Collection agency
- Also known as
- Admin Recovery, LLC
- Headquarters
- Williamsville, NY
- Collects
- retail accounts, credit cards, bank accounts, commercial accounts
- Phone numbers it lists
- (866) 703-7961, (716) 276-8818
- Website
- adminrecovery.com
63 debt collection complaints were sent to the Consumer Financial Protection Bureau about Admin Recovery, LLC from November 13, 2023 to November 12, 2026. A complaint is a consumer's account, not a finding that the company broke the law. Read the complaints in the CFPB database.
Who Is Admin Recovery?
Admin Recovery, LLC describes itself as "a national, full service provider of receivable management services" and as a small collection agency focused on customer care. Its office is at 6225 Sheridan Drive, Suite 118, Williamsville, New York 14221, a suburb of Buffalo. The phone numbers on its website are (866) 703-7961 (toll-free) and (716) 276-8818, and it lists [email protected] for email. The site says the company has an on-site compliance department and is a member of ACA International. It states that its communications come from a debt collector.
Why Admin Recovery May Be Contacting You
According to its website, Admin Recovery works for "some of the nation's most renowned retailers, credit card issuers and banks." It handles accounts "at every stage of delinquency," including pre-collection and primary, secondary and tertiary placements, along with commercial collections.
That placement language matters. A "secondary" or "tertiary" account is one that other agencies have already tried to collect. If you've heard from other collectors about the same card or store account, Admin Recovery may simply be the latest agency holding it. Make sure you're not being asked to pay a balance you already settled with an earlier one.
How to Check a Debt Admin Recovery Says You Owe
Credit card and store card accounts that have moved between several agencies are where errors tend to build up.
- Use the validation notice. It must give the creditor's name, the account number, and an itemization of interest, fees, payments and credits since the itemization date (15 U.S.C. § 1692g; 12 C.F.R. § 1006.34).
- Dispute in writing before the deadline. Ask for the last periodic statement from the card issuer or retailer and confirmation of the charge-off balance.
- Ask whose account it is today. Find out whether the bank or retailer still owns the debt or whether it was sold to a debt buyer.
- Look for earlier settlements. Gather any settlement letters or payment confirmations from prior agencies.
- Check the clock. Texas generally limits debt suits to four years (Tex. Civ. Prac. & Rem. Code § 16.004), and a debt buyer may not sue on a time-barred consumer debt (Tex. Fin. Code § 392.307). New York and other states use different periods.
What Admin Recovery Can and Can't Do
As an agency that collects debts owed to others, Admin Recovery is a "debt collector" under 15 U.S.C. § 1692a(6). Among other limits, it:
- Must pause collection until it sends verification if you dispute the debt in writing within the validation period (15 U.S.C. § 1692g(b)).
- May not call before 8 a.m. or after 9 p.m. your local time (15 U.S.C. § 1692c(a)(1)). See what times collectors can call.
- May not call more than seven times in seven days about one account (12 C.F.R. § 1006.14(b)(2)).
- May not discuss the debt with your relatives or co-workers, apart from asking for your location (15 U.S.C. § 1692c(b)).
- May not claim it will sue if it has no authority or intention to (15 U.S.C. § 1692e(5)).
We did not find a CFPB enforcement action against Admin Recovery. See how to dispute a debt with a collector or our FDCPA attorneys page.
We Sue Debt Collectors That Break the FDCPA
Texas Debt Law files Fair Debt Collection Practices Act lawsuits against debt collectors in federal court for consumers in Texas, California, Illinois, Georgia and Colorado. If Admin Recovery or anyone collecting for it harassed you, misstated what you owe, threatened action it could not take, or told others about your debt, you may have a claim. A court can order a collector that violated the FDCPA to pay your actual damages, up to $1,000 in additional statutory damages, and your attorney's fees and costs (15 U.S.C. § 1692k(a)). An FDCPA claim generally must be filed within one year of the violation (§ 1692k(d)), so keep your letters, call logs, voicemails and screenshots, and talk to us early. Texas residents may also have claims under the Texas Debt Collection Act. Learn more from our FDCPA attorneys.
Free FDCPA Case Review(214) 851-2250
Or start your free case evaluation online. No lawyer can promise a result; every claim depends on its facts and proof.
Sources
- Admin Recovery: home page
- CFPB enforcement actions list (checked all pages)
- CFPB Consumer Complaint Database: Admin Recovery, LLC, debt collection
This profile is general information compiled from public sources, not legal advice, and it does not state or imply that Admin Recovery has violated any law. Company details change; tell us if something here is out of date.